topic Re: EE sim card activation in SIM cards & Porting

EE sim card activation

af300506 — Thu, 29 May 2025 03:20:28 GMT

I have just set up my sons new iphone, upgraded from iphone 11 to iphone 13. I have inserted sim card from old iphone 11 into the new iphone 13 but I don't think it is being recognised! Any ideas?

Re: EE sim card activation

Chris_B — Thu, 29 May 2025 04:28:26 GMT

@af300506 Where did you get the iPhone 13 from ? What does it say/show where cellular signal should be ( you need to open contrail centre and it’s on the top right )

Re: EE sim card activation

af300506 — Thu, 29 May 2025 06:06:06 GMT

This was my old iphone 13 which was set back to factory settings. All apps and email has been successfully installed but no mobile data is showing,in top right corner of screen. Only wi-fi signal. when I go to settings and mobile service under "mobile data it is showing mobile number (mobile data and personal) this is not the same on my mobile!

Re: EE sim card activation

Rach_H — Thu, 29 May 2025 12:33:15 GMT

Hi @af300506,

Welcome to the Community!

Can I just check if you know the new phone was definitely unlocked, as this may be what is causing the problem.

Rach

Re: EE sim card activation

Schockwave — Thu, 29 May 2025 13:38:28 GMT

@af300506 , just another thing, have you tried the SIM card when not connected to wifi to see if that works?

Re: EE sim card activation

af300506 — Thu, 29 May 2025 14:08:09 GMT

Thanks for your reply. EE are sending a new sim card 🙂

Re: EE sim card activation

Leanne_T — Thu, 29 May 2025 15:56:59 GMT

Thanks for coming back to us with an update @af300506

Please let us know how you get on with the new SIM card 🙂

Leanne.