topic Re: Old number not transferred properly in SIM cards & Porting

Old number not transferred properly

Ronnie007 — Thu, 29 May 2025 16:55:30 GMT

Hi did you get this sorted as im having the same problem

Re: Old number not transferred properly

Rach_H — Thu, 29 May 2025 13:45:42 GMT

Welcome to the Community!

We want to make getting your number moved as straightforward as possible, so I'm sorry to hear this hasn't been the case. Can I just check what kind of phone you're using?

Rach

Re: Old number not transferred properly

Ronnie007 — Thu, 29 May 2025 14:42:51 GMT

Hi,

Im currently using a generic Android its a Redmi 14 5g.

Re: Old number not transferred properly

Rach_H — Thu, 29 May 2025 15:24:47 GMT

Is the incorrect number showing both when you call and text @Ronnie007?

Rach

Re: Old number not transferred properly

Ronnie007 — Thu, 29 May 2025 16:04:05 GMT

Yes .

Incoming calls and text are fine .

Just when i call out or txt out its displaying the new sim number

Re: Old number not transferred properly

Leanne_T — Thu, 29 May 2025 17:44:16 GMT

Thanks for coming back to us @Ronnie007

How long ago did the number transfer? Are you able to manually change the number in the phone settings?

Thanks 🙂

Leanne.

Re: Old number not transferred properly

Ronnie007 — Thu, 29 May 2025 17:53:34 GMT

Its been 3 days since the swap over(Tuesday 27th may) ive tried changing the number manually in settings (Was the correct number in there) i deleted and reinserted number. Still no Joy. Thanks for all the help everyone it is appreciated. Im hoping it sorts itself if i cant get it sorted by Monday i will try and ring someone on 150 . 🙂

Re: Old number not transferred properly

Leanne_T — Thu, 29 May 2025 17:55:53 GMT

Thanks @Ronnie007

If restarting the device and manually changing the number does not fix this for you, please do get in touch on 150.

The team can check the transfer was completed successfully and if needed reset the settings at our end to help get the correct number updated for you.

Let us know how you get on 🙂

Leanne.