topic Re: my old number is not transferred in SIM cards & Porting

my old number is not transferred

janisu — Sun, 25 May 2025 20:44:39 GMT

i tried to bring my number to EE but it’s not working, i used a different network provider before and tried to fill in the PAC in the online request form but it shows error

Re: my old number is not transferred

bristolian — Sun, 25 May 2025 21:36:21 GMT

Try providing your PAC by text instead. Text PORT to 150

Re: my old number is not transferred

Chris_S — Mon, 26 May 2025 08:20:57 GMT

Hi @janisu Just to add to the brilliant advice from @bristolian you can also give us a call so a guide can take your PAC from you and get your number port organised for you.

To speak to a guide, you'd just need to dial 150 from an EE phone, or 07953 966 150 from any other phone.

You can find a link to our contact us page here

Chris S