topic Re: New contract PAC given at sign u in SIM cards & Porting

New contract PAC given at sign u

Colstalex — Wed, 21 May 2025 18:57:58 GMT

PAC was given at signup, what triggers the number port.?

EE sim arrived today and was put in phone but has now been removed as I need old network until number is ported.

Re: New contract PAC given at sign u

Schockwave — Wed, 21 May 2025 19:27:44 GMT

@Colstalex , if you are moving from one network to another, it usually takes 24 hours to complete, and you would get a text saying so, and the card from the old network will stop working once completed and you would need to put the SIM card from EE in your phone, once it has been completed you will receive a text, but you would have a temporary number until it is completed and once completed, you need to reboot your phone.

Re: New contract PAC given at sign u

Colstalex — Wed, 21 May 2025 19:29:23 GMT

I wondered when the 24 hours starts, when you put the new SIM card in your phone or a certain number of days after they send the sim

Re: New contract PAC given at sign u

bristolian — Wed, 21 May 2025 19:38:20 GMT

24hours is a tad misleading.

Your new EE SIM will have a temporary number assigned when you first receive it. If a PAC was supplied as part of the order, that will be submitted when you first activate the new SIM onto EE's network.

A port-in date will be set then, usually the following working day. This assumes activation during normal working hours - if during the evening, add an extra working day to these timescales.

Re: New contract PAC given at sign u

Colstalex — Wed, 21 May 2025 19:50:29 GMT

Thanks I am helping an elderly lady move from O2 which has a bad signal in the rural area she is in.