topic Re: just moved across to EE, phone cannot make calls or connect to internet in SIM cards & Porting

just moved across to EE, phone cannot make calls or connect to internet

Tom407 — Tue, 20 May 2025 14:23:17 GMT

just moved across to EE, phone cannot make calls or connect to internet

Re: just moved across to EE, phone cannot make calls or connect to internet

bristolian — Tue, 20 May 2025 14:28:13 GMT

When exactly is "just" that you moved to EE? Does your phone show coverage indicators?

When did this problem start?

Re: just moved across to EE, phone cannot make calls or connect to internet

Tom407 — Tue, 20 May 2025 14:32:53 GMT

hi, esim was activated today, phone has not worked since moved over from vodafone to ee; network coverage looks ok; there is just no functionality - cannot make any calls

Re: just moved across to EE, phone cannot make calls or connect to internet

Leanne_T — Tue, 20 May 2025 16:18:58 GMT

Hi @Tom407

Thanks for coming to the community.

Has your Vodaphone SIM card lost signal?

Do you have an EE signal showing?

Speak soon.

Leanne.

Re: just moved across to EE, phone cannot make calls or connect to internet

Tom407 — Tue, 20 May 2025 16:51:03 GMT

looks like vodafone has withdrawn connectivity and I do not have an ee signal,

Re: just moved across to EE, phone cannot make calls or connect to internet

Leanne_T — Tue, 20 May 2025 17:03:07 GMT

Thanks for the quick reply @Tom407

Did you order a new phone or just a SIM only? How did you download the EE eSIM, was this in your EE account or by scanning a QR code you were sent?

Leanne.