https://community.ee.co.uk/t5/SIM-cards-Porting/Hi/m-p/1534603#M53415 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2879245">@Robert120971</a>&nbsp; Is this a new sim ? &nbsp;It is a sim on PAYG or contract &nbsp;? &nbsp;If on PAYG when did you last use it ? &nbsp;If it was under 3 months or it’s a contract sim you can request a replacement sim by calling customer support or by going to a EE store with in date photo ID. &nbsp; If it was over 3 months and it’s a PAYG sim please read&nbsp;<A href="https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-stop-it/td-p/1198642" target="_blank" rel="noopener">THIS</A>&nbsp;</P> Sun, 18 May 2025 20:05:58 GMT Chris_B 2025-05-18T20:05:58Z https://community.ee.co.uk/t5/SIM-cards-Porting/Hi/m-p/1534601#M53414 <P>Hi my sim card doesn’t work&nbsp;</P> Sun, 18 May 2025 20:02:14 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/Hi/m-p/1534601#M53414 Robert120971 2025-05-18T20:02:14Z https://community.ee.co.uk/t5/SIM-cards-Porting/Hi/m-p/1534603#M53415 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2879245">@Robert120971</a>&nbsp; Is this a new sim ? &nbsp;It is a sim on PAYG or contract &nbsp;? &nbsp;If on PAYG when did you last use it ? &nbsp;If it was under 3 months or it’s a contract sim you can request a replacement sim by calling customer support or by going to a EE store with in date photo ID. &nbsp; If it was over 3 months and it’s a PAYG sim please read&nbsp;<A href="https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-stop-it/td-p/1198642" target="_blank" rel="noopener">THIS</A>&nbsp;</P> Sun, 18 May 2025 20:05:58 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/Hi/m-p/1534603#M53415 Chris_B 2025-05-18T20:05:58Z