topic Re: T-mobile sim in SIM cards & Porting

T-mobile sim

Lyndo — Sun, 18 May 2025 07:53:27 GMT

I have an old t-mobile payg sim in a home security system, which has recently stopped working, It still has credit, but will now only receive texts and no longer send text alerts.

Is it still possible to transfer the number to an ee payg sim?

Re: T-mobile sim

Northerner — Sun, 18 May 2025 08:33:48 GMT

Hi @Lyndo

You need to ring EE CS on 150 about the transfer.

Thanks

Re: T-mobile sim

Lyndo — Sun, 18 May 2025 09:43:36 GMT

Thankyou

Re: T-mobile sim

XRaySpeX — Sun, 18 May 2025 09:58:27 GMT

Sounds like your PAYG SIM may have gone into hibernation due to non-use. If it has, topping-up now would be too late.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: T-mobile sim

Lyndo — Sun, 18 May 2025 10:22:20 GMT

The card is in a home security system in Portugal and has worked without problem for 12 years ,i.It’s last chargeable action was April28th sending a power cut alert text ( the major European power cut) it did not send the power restored text and since then it no longer connects or finds any of the major networks and connects to an old network called Optimus, but will only receive texts. I am assuming the card needs updating to a 4/5g.

Re: T-mobile sim

Ali_A — Sun, 18 May 2025 14:47:35 GMT

HI @Lyndo

Are you able to test the SIM card in another device to check if it is the SIM card of device that is acing the problem?

Ali

Re: T-mobile sim

Lyndo — Sun, 18 May 2025 15:19:13 GMT

Hi, yes tested in my phone to confirm Sim was the problem.

Re: T-mobile sim

Peter_W — Mon, 19 May 2025 08:17:58 GMT

Thanks for checking that for us, @Lyndo.

As @Northerner highlighted, for us to say for sure what's happened here I'd recommend reaching out to our customer care team.

It's unlikely to be hibernation if it sent a text towards the end of April, but our SIMs aren't designed for prolonged usage outside of the UK, and they'll be able to check over what will be the best option here.

Peter