topic Upgrade - but can’t get eSIM in SIM cards & Porting

Upgrade - but can’t get eSIM

Leggkpa — Wed, 07 May 2025 16:28:04 GMT

I’m trying to upgrade my existing plan, I can find the plan I want, but there’s no option to select an eSIM - only available if I want to add a new line. As I already use eSIM in my existing plan and EE must know this, why don’t I have this option available when I go to upgrade, this happens whether online or using the App

Re: Upgrade - but can’t get eSIM

Chris_B — Wed, 07 May 2025 18:08:47 GMT

@Leggkpa You don’t need to select eSIM. Just upgrade and if a sim arrives you don’t need to use it. Your already using the eSIM so its only an account change if your on a sim only to a sim only. Even if it’s a phone contract you can simply just switch to eSIM when you get the device.

Re: Upgrade - but can’t get eSIM

Leggkpa — Fri, 09 May 2025 07:57:58 GMT

Thanks for the information, I was able to contact EE directly and the upgrade went thru without any hassle

Re: Upgrade - but can’t get eSIM

Ali_A — Fri, 09 May 2025 10:04:57 GMT

Thanks for getting back to us @Leggkpa

Glad your upgrade has been sorted now 😊

Ali