topic Register Upgrade in SIM cards & Porting

Register Upgrade

Mick0502 — Tue, 06 May 2025 13:41:20 GMT

Good afternoon

I have upgraded my phone and received my new device. Usually i have details for a new eSIM in the pack but unable to see this and now having trouble activating the new handset against my account

Can someone assist with this please?

Mick

Re: Register Upgrade

chistery — Tue, 06 May 2025 13:44:26 GMT

Hi @Mick0502

What sort of phone do you have and what's the new one? I assume you are using an eSIM in your old phone?

Re: Register Upgrade

Mick0502 — Tue, 06 May 2025 13:49:41 GMT

I have a Samsung S24 Ultra and moved to an iPhone 16e

Yes, using an eSIM in my old phone

Re: Register Upgrade

chistery — Tue, 06 May 2025 13:55:10 GMT

In that case, I'd say set up your new phone, and you should be able to go into MyEE and do a replacement eSIM and it will issue you a new eSIM for your new device.

Don't delete your existing eSIM until it tells you to, or you won't be able to get the code to authorise the swap.

https://ee.co.uk/help/mobile/getting-started/esim/what-is-an-esim