topic Re: Can't make or receive calls after number port in SIM cards & Porting

Can't make or receive calls after number port

RyanDJ — Fri, 02 May 2025 14:37:22 GMT

Hi,

I moved from 02 to EE yesterday. My number been ported over. However, I cannot make or receive calls. I cannot contact EE by phone as my EE network isn't working. When I try make a call - get repeating message stating call ended. I need my iPhone to work - can someone EE please help.

Re: Can't make or receive calls after number port

bristolian — Fri, 02 May 2025 13:27:24 GMT

There's no access to individual customer accounts on this forum - EE-CS are available on 07953 955150 from any working phone.

Can you send & receive text messages? Can you send a text to your own number (temporary or ported-in), and do you receive it? If you text NUMBER, do you get the expected response?

Re: Can't make or receive calls after number port

Schockwave — Fri, 02 May 2025 15:14:56 GMT

@RyanDJ , did you receive a message saying porting complete?

You may find that it will have been done by this evening, worth rebooting your phone a few times to see if the porting is complete.

I take it you have received the EE SIM card.

Has your 02 SIM card disconnected?