https://community.ee.co.uk/t5/SIM-cards-Porting/eSIM/m-p/1529894#M53190 <P>When transfer my old phone which had an e sim to my new phone it didn’t give me the option to transfer and now I can’t access my number as my old phone is wiped&nbsp;</P> Thu, 01 May 2025 20:33:26 GMT Fionasbishop1 2025-05-01T20:33:26Z https://community.ee.co.uk/t5/SIM-cards-Porting/eSIM/m-p/1529894#M53190 <P>When transfer my old phone which had an e sim to my new phone it didn’t give me the option to transfer and now I can’t access my number as my old phone is wiped&nbsp;</P> Thu, 01 May 2025 20:33:26 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/eSIM/m-p/1529894#M53190 Fionasbishop1 2025-05-01T20:33:26Z https://community.ee.co.uk/t5/SIM-cards-Porting/eSIM/m-p/1530003#M53193 <P>Hi <SPAN style="color:var(--ck-color-mention-text);"><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4768850">@Fionasbishop1</a></SPAN></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>If you switch on the old phone, is there no service at all, or is it still showing signal?</P> <P>The old phone would usually only be wiped if you have reset it back to factory settings.</P> <P>If you have done that, you would need to get another physical SIM or eSIM. This can be done by calling our <A href="https://ee.co.uk/help/contact-ee" target="_blank">customer service guides</A> from another phone, or if you are the account holder, you can visit an <A href="https://ee.co.uk/store-finder" target="_blank">EE store</A> with photo ID (either a driving licence or passport) and they can activate a SIM or eSIM with your number in store.</P> <P>Michael</P> Fri, 02 May 2025 08:54:52 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/eSIM/m-p/1530003#M53193 Michael_D 2025-05-02T08:54:52Z