topic Re: eSim switchover has deleted my SIM phone number and I can't connect to get code in SIM cards & Porting

eSim switchover has deleted my SIM phone number and I can't connect to get code

1stprize — Wed, 30 Apr 2025 17:32:34 GMT

Hi, I was sent a text from EE to say switch to ESIM from my inserted SIM for better 5G experience. I went through the motions of transferring my SIM to ESIM but it has closed down my existing SIM with phone number. Now I am only able to use my phone for emergency phone number and can't get any texts in with QR code or activation code to activate the ESIM. EE APP is ready to start ESIM but it needs to text a code but the phone has no sim so no text able to send. So basically my phone is not working other than for data. I have tried restarting the phone and I still have the same issue. This is a very disappointing switch and now wish I had waited to get a paper copy QR code. Anybody had a similar issue and how did you resolve? thanks, any info gladly appreciated.

Re: eSim switchover has deleted my SIM phone number and I can't connect to get code

Chris_B — Wed, 30 Apr 2025 18:18:38 GMT

@1stprize Silly question but how does an eSIM which is a electronic sim give you a better experience than a physical sim for 5G ?

Are you 100% sure it was from EE ?

Re: eSim switchover has deleted my SIM phone number and I can't connect to get code

1stprize — Thu, 01 May 2025 07:09:04 GMT

it is legit as I've got 'a ready to activate esim' sat in my ee app. Just can't get the text for activation code as original sim has been deactivated. This is the text from ee that swayed me to change, wish I hadn't now....I need my phone for work as a community nurse especially to call in emergencies.

Re: eSim switchover has deleted my SIM phone number and I can't connect to get code

Lesley_W — Thu, 01 May 2025 09:35:32 GMT

Hi @1stprize

I'm sorry the changeover hasn't went as smoothly as expected. Are you near an EE store? They will be able to activate a new SIM there and then for you as long as you can provide photo ID.

Lesley