topic Re: Upgrading a data only SIM so cannot receive a confirmation PIN in SIM cards & Porting

Upgrading a data only SIM so cannot receive a confirmation PIN

Gollom — Wed, 30 Apr 2025 15:47:22 GMT

As in subject, I suspect the order page is sending a confirmation PIN but to a number that I cannot see a text (the MiFi is in my brothers static)

How do I get round this please?

Re: Upgrading a data only SIM so cannot receive a confirmation PIN

Ali_A — Wed, 30 Apr 2025 17:45:19 GMT

Hi @Gollom

Are you able to temporarily pop your data SIM into a normal mobile phone to receive the SMS code?

Ali

Re: Upgrading a data only SIM so cannot receive a confirmation PIN

Gollom — Wed, 30 Apr 2025 17:56:38 GMT

Thanks for your reply

Sadly, not practical as it is in mobile router about 60 miles away! Can try and talk my brother through accessing the router to look at SMS but to say he is a luddite is an understatement - he does not have a laptop/tablet and his mobile phone is pretty elderly with small screen. Was hoping there was another way round it

Re: Upgrading a data only SIM so cannot receive a confirmation PIN

Ali_A — Wed, 30 Apr 2025 18:00:15 GMT

@Gollom

The only other option would be to contact Customer Service upgrades team directly and ask to process the upgrade for you.

Ali

Re: Upgrading a data only SIM so cannot receive a confirmation PIN

Gollom — Wed, 30 Apr 2025 18:02:06 GMT

Cheers. Not my favourite option - have hearing issues and also trouble understanding them. What is the best number to use if I go that route?

Re: Upgrading a data only SIM so cannot receive a confirmation PIN

XRaySpeX — Wed, 30 Apr 2025 22:45:47 GMT

@Gollom : Most mobile routers can receive texts & reply to them. Login to it & look for the SMS Section/Inbox.

Re: Upgrading a data only SIM so cannot receive a confirmation PIN

Gollom — Thu, 01 May 2025 06:29:32 GMT

If you look at my reply above, you'll see that it is not practical for me to do that. Thanks

Re: Upgrading a data only SIM so cannot receive a confirmation PIN

Lesley_W — Thu, 01 May 2025 09:12:47 GMT

Hi @Gollom

You can contact our upgrades team by calling 150 from an EE mobile or 0800 956 6000 from any other phone.

I appreciate it is more difficult with hearing issues, so here is a link to some services which may help such as Relay UK Communication support | Accessibility support | EE.

Lesley

Re: Upgrading a data only SIM so cannot receive a confirmation PIN

XRaySpeX — Thu, 01 May 2025 10:40:30 GMT

Get your brother to do it.

Re: Upgrading a data only SIM so cannot receive a confirmation PIN

Gollom — Thu, 01 May 2025 11:43:19 GMT

As per above, he is pretty much a luddite and struggles using a mobile phone, let alone use a browser. But thanks