topic Re: Change physical SIM for eSIM - How is this done, im totally baffled. Help needed in SIM cards & Porting

Change physical SIM for eSIM - How is this done, im totally baffled. Help needed

MartinClift — Tue, 29 Apr 2025 15:29:30 GMT

Good afternoon!

I recieved a message from EE stating that I could update my physical sim to an esim. Sounds good, but I'm totally baffled and getting ready to give up.

Can someone reply with the step by step method of doing the (Which buttons to click) to get from start to finish. CHEERS!

Re: Change physical SIM for eSIM - How is this done, im totally baffled. Help needed

Matt_124 — Tue, 29 Apr 2025 16:16:17 GMT

If you go to your EE App and then Profile in the top right, you can then go to Settings > Replace my SIM/eSIM and complete the process through there.

Re: Change physical SIM for eSIM - How is this done, im totally baffled. Help needed

Northerner — Tue, 29 Apr 2025 16:37:41 GMT

Hi @MartinClift

Read here:

https://ee.co.uk/help/mobile/getting-started/esim/what-is-an-esim

Thanks

Re: Change physical SIM for eSIM - How is this done, im totally baffled. Help needed

Chris_B — Tue, 29 Apr 2025 17:18:20 GMT

@MartinClift You sure that was from EE ? I’ve not yet seen EE doing that. More importantly why would they ?

What phone are you using because if it’s an iPhone you can this onboard the device directly. No need to open the EE app.