topic Re: WEEKS spent trying to get EE to sort a simple problem in SIM cards & Porting

WEEKS spent trying to get EE to sort a simple problem

tiredofthisshi — Mon, 28 Apr 2025 09:35:32 GMT

I have an iphone on monthly billing and a second EE sim on PAYG. I've been trying FOR WEEKS to change the tariff on the PAYG to monthly billing because the alarm sim runs out of credit after only a few texts but EE 'customer services' cannot do it, it's like dealing with the civil service or children or both.

Re: WEEKS spent trying to get EE to sort a simple problem

Lesley_W — Mon, 28 Apr 2025 13:42:21 GMT

Hi @tiredofthisshi

Thanks for coming to our community.

I'm sorry that you've had trouble changing your Pay as You Go SIM to a Pay Monthly plan, did the team you spoke to say why they were having trouble as it should have been straightforward?

Lesley

Re: WEEKS spent trying to get EE to sort a simple problem

XRaySpeX — Mon, 28 Apr 2025 14:12:15 GMT

Follow How Do I Upgrade from Pay As You Go? to switch from PAYG to contract. Your existing PAYG credit will be carried over as credit towards your future bills. You keep your existing SIM & no. The plan on it is just switched to contract.

Re: WEEKS spent trying to get EE to sort a simple problem

tiredofthisshi — Mon, 28 Apr 2025 14:22:55 GMT

tried upgrading to monthly billing, got to the payment page then it did a
'404 not found' - EE is run by children, nothing works

Re: WEEKS spent trying to get EE to sort a simple problem

tiredofthisshi — Mon, 28 Apr 2025 14:23:55 GMT

just tried to do it online and got a '404 not found' page, I've wasted so
much time trying to get a simple text sim card