topic Re: No confirmation email in SIM cards & Porting

No confirmation email

Zakg — Sat, 12 Apr 2025 06:23:05 GMT

I’ve ordered a sim monthly card and when getting to the confirmation page it timed out but i got the email to say it was successful however haven’t received a confirmation email. It also states my new phone number will be on there so I need it to start the eSIM system. Is this normal for online orders to not get confirmation emails?

Re: No confirmation email

Michael_D — Sat, 12 Apr 2025 08:43:45 GMT

Hi @Zakg

Welcome to the community.

When you say you got an email to say it was successful, what does it say?

Did it come through straight after you placed the order, as that would be your confirmation email?

Michael

Re: No confirmation email

Zakg — Sat, 12 Apr 2025 19:00:09 GMT

Yeah it came straight after placing the order. It says

Thanks for your order

Order number xxxxx Order date: 11 Apr 2025

but normally from all my previous contracts with different companies it will provide me a contract with my new phone number.

Re: No confirmation email

Leanne_T — Sun, 13 Apr 2025 07:35:50 GMT

Morning @Zakg

Thanks for coming back to us 🙂

If you give our sales team a call on 0800 956 6000, they can check the order was processed and help with the eSIM download for the new EE number.

Thanks 🙂

Leanne.