topic Re: PUK code too short in SIM cards & Porting

PUK code too short

mattzz — Tue, 05 Nov 2024 17:27:49 GMT

Please can you help. I have an EE pay as you go. I have managed to lock it by getting PIN wrong. I have got my PUK code from my account online but it's only 7 digits long, it needs to be 8 digits long for the phone to accept it. Do I need to add a digit or 0 or something to the start or end

Re: PUK code too short

Michael_D — Wed, 06 Nov 2024 08:46:36 GMT

Hi @mattzz

Thanks for coming to the community.

You are right, the PUK should be 8 digits but it would usually show if there was a 0 as part of it and I wouldn't want to guess as you only get so many attempts to enter it.

The best thing I can suggest would be to get in touch with our customer service guides from another phone and they can check the PUK against your account.

Michael

Re: PUK code too short

Roachy5555 — Fri, 11 Apr 2025 11:45:34 GMT

Can you send me a PUK code please

Re: PUK code too short

Katie_B — Fri, 11 Apr 2025 12:36:46 GMT

Hi @Roachy5555.

Thanks for coming here.

You can locate your PUK code by following these steps in your online account:

Log in to EE using a web browser
Click on Plans & subscriptions
On that page, click on Manage mobile
On that page, scroll down to Phones and devices
Your PUK Code is shown under Unlock your SIM / eSIM

Hope this helps,

Katie