topic Re: PUK code in SIM cards & Porting

PUK code

AbiTaylor1 — Fri, 23 Dec 2022 09:27:13 GMT

I need help because my SIM card says its locked and I can’t text or call people because I need a PUK code but I don’t know the PUK code it said to contact EE but I can’t as I need the code and also my mobile data doesn’t work I think that’s because the SIM is locked how do I unlock it and how do I get the PUK code???

Re: PUK code

XRaySpeX — Fri, 23 Dec 2022 09:33:06 GMT

You'll find the PUK, to unblock your SIM after too many incorrect PIN attempts, in your online MyEE under Menu > Account Settings > Unlock your SIM.

Re: PUK code

AbiTaylor1 — Fri, 23 Dec 2022 20:26:16 GMT

It used to say locked sim but now it says invalid sim what does that mean and how do I get my PUK code because I tried to find it they way they said but it didn’t work:(

Re: PUK code

AbiTaylor1 — Fri, 23 Dec 2022 20:28:04 GMT

Yeah same I really need to know how to fix it also it said locked sim at the top of my phone but now it says invalid sim:/

Re: PUK code

Leanne_T — Sat, 24 Dec 2022 07:22:00 GMT

Hi @AbiTaylor1

Thanks for coming here.

You can access your PUK code to unblock your SIM card via your My EE Account.

Go to Menu >Manage device, scroll down to Unblock SIM (PUK code), select Show PUK code.

Do you get the option to add the PUK code on the device?

Leanne 🙂

Re: PUK code

AbiTaylor1 — Sun, 25 Dec 2022 22:15:14 GMT

I do not have the option to add the PUK code on my device I think this is because I’m not logged in properly I’ve don’t most of the steps to logging in but I can’t do the last one because I do not know my home broadband and I can’t add my phone number because I do not receive messages with the verification code on it as my SIM card is locked which means I cannot log in to my EE account and find my PUK code to unblock my SIM card:( this is really complicated and hopefully you’ll be able to help:)

Re: PUK code

Chris_B — Sun, 25 Dec 2022 22:45:19 GMT

@AbiTaylor1 you’ll have to call customer services to get your PUK code. Obviously you’ll need to call from a different device.

Re: PUK code

XRaySpeX — Sun, 25 Dec 2022 22:58:32 GMT

@AbiTaylor1 wrote:

I do not know my home broadband

Why should you? What do you mean by your Home BB? Your pix look remarkably like a mobile phone.

Re: PUK code

rubywxxz — Fri, 17 Feb 2023 15:43:26 GMT

ive got similar problems but it doesnt let me call anyone not even ee?

Re: PUK code

James_B — Fri, 17 Feb 2023 15:47:26 GMT

Hi @rubywxxz,

Welcome to the EE Community. 🙂

Is your phone asking for a PUK code?

James

Re: PUK code

Abdisufi — Thu, 08 Jun 2023 14:27:01 GMT

Hi my sim is locked and is asking me Puk which I don’t have right now

Re: PUK code

Katie_B — Thu, 08 Jun 2023 14:29:59 GMT

Hi @Abdisufi.

You can view your PUK code online by logging in to your My EE account and following these steps.

Menu > Manage Device > Unblock SIM > Show PUK code.

Katie

Re: PUK code

XRaySpeX — Thu, 08 Jun 2023 14:32:02 GMT

@Abdisufi : You'll find the PUK, to unblock your SIM after too many incorrect PIN attempts, in your online MyEE under Menu > Account Settings > Unlock your SIM.

Re: PUK code

ainsleylouisewi — Tue, 04 Jul 2023 10:44:15 GMT

This does not work, there doesnt seem to be a manage device option .

Re: PUK code

Leanne_T — Tue, 04 Jul 2023 13:25:01 GMT

Hi @ainsleylouisewi

Please get in touch with our mobile care team and they can provide the PUK code 🙂

Leanne.

Re: PUK code

XRaySpeX — Tue, 04 Jul 2023 13:35:10 GMT

@ainsleylouisewi : But there is an Account Settings option! Why not follow that?

Re: PUK code

smithy1971 — Sat, 05 Aug 2023 05:28:40 GMT

Yes it is

Re: PUK code

Christopher_G — Sat, 05 Aug 2023 07:33:18 GMT

Hi @smithy1971

Is your PUK code showing in your My EE account?

Chris

Re: PUK code

BMWalpina — Wed, 09 Aug 2023 12:29:03 GMT

yes..... but don't have the option to "MANAGE DEVICES" on myee home page

Re: PUK code

XRaySpeX — Wed, 09 Aug 2023 12:51:59 GMT

For a workaround see Almost Impossible to Get PUK from MyEE