topic Re: Re: How do I get a replacement sim card (pay-as-you-go)? in SIM cards & Porting

Re: How do I get a replacement sim card (pay-as-you-go)?

Joy61 — Sat, 23 Nov 2024 16:11:20 GMT

Hello

What do I need to get a replacement SIM card

Re: Re: How do I get a replacement sim card (pay-as-you-go)?

Michael_D — Sun, 24 Nov 2024 08:35:40 GMT

Hi @Joy61

Welcome to the community.

There are a few options for getting a replacement SIM.

If you have lost your current SIM, you'd need to give our customer service guides a call from another phone so they can block the SIM and send another one out in the post for you.

If it is a change of SIM size that is needed, you can order one in the Settings section of your profile in your EE online account or EE app, or speak to our team over the phone.

If you are the account holder, you can also visit an EE store with photo ID (either a driving licence or passport) and they can activate a replacement SIM in store for you for any reason.

Michael

Re: Re: How do I get a replacement sim card (pay-as-you-go)?

Chrissylvester6 — Mon, 31 Mar 2025 10:50:50 GMT

Can I have replacement SIM card sending out please

Re: Re: How do I get a replacement sim card (pay-as-you-go)?

Michael_D — Mon, 31 Mar 2025 13:19:57 GMT

Hi @Chrissylvester6

Thanks for coming to the community.

We don't have access to your account to be able to arrange for a replacement SIM for you.

If you follow the steps in the post above yours, you can see how to get another SIM for your number.

Michael