topic EE re-using peoples old numbers in SIM cards & Porting

EE re-using peoples old numbers

P114 — Fri, 28 Mar 2025 22:41:20 GMT

Hi, I recently added a data sim to my account so i can have home WiFi via 4G WiFi mini and I've been receiving text messages from it for someone else from a debt collection agency and from lottogo confirming there draws and winning withdrawals.

what can i do to stop it?

Re: EE re-using peoples old numbers

XRaySpeX — Fri, 28 Mar 2025 22:56:05 GMT

You may call CS & they'll change your mobile no. for £36. The charge might be waived if you can show you are being harassed.

Re: EE re-using peoples old numbers

Peter_W — Sat, 29 Mar 2025 08:10:30 GMT

Hey there @P114 😊

Welcome to the EE Community!

With UK mobile numbers there are only a finite amount available, so all networks will recycle numbers when new customers join the network.

There is a period of quarantine of at least six months between a number being disconnected and reassigned, though.

Like @XRaySpeX mentioned, if you get in contact with our customer care team and report the nuisance texts you've been receiving, we can look into your options for changing this.

Peter