topic Re: E sim in SIM cards & Porting

E sim

Sonya_73 — Wed, 26 Mar 2025 13:38:05 GMT

Just transferred to a new phone selected e sim option and now my old sim card has stopped working and e sim not working how can i fix this

Re: E sim

Chris_B — Wed, 26 Mar 2025 13:44:22 GMT

@Sonya_73 You should have put your sim in the new device and then setup the eSIM from that sim. Your old device wasn’t using an eSIM so nothing got transferred over to the new device eSIM and your sim got deactivated. The quickest way to resolve this is to go to a store and request a replacement SIM card and then if you still want to use the eSIM you can.

Re: E sim

Sonya_73 — Wed, 26 Mar 2025 13:45:46 GMT

ok thank you

Re: E sim

Lesley_W — Wed, 26 Mar 2025 15:50:54 GMT

Hi @Sonya_73

Welcome to our community.

If you do pop into an EE store as @Chris_B suggested, make sure to take some photo ID with you so they can activate the new SIM for you.

Lesley