topic Re: whatsapp in SIM cards & Porting

tonywonderfire — Mon, 24 Mar 2025 17:00:33 GMT

I have the same problem, although there is no option for a call, just an SMS.

Tony

Re: whatsapp

tonywonderfire — Mon, 24 Mar 2025 16:07:42 GMT

I have the same problem and there is no option for a call, just an SMS. How did you resolve the issue, please?

Tony

Re: whatsapp

bristolian — Mon, 24 Mar 2025 16:50:42 GMT

Can you explain what your issue is, please? Looks like you've added to another thread which has now been split into its own post to avoid confusing replies.

Re: whatsapp

tonywonderfire — Sat, 29 Mar 2025 14:49:39 GMT

I have a dual SIM Pixel 8 Pro. My idea was to use WhatsApp from the second SIM, to separate business calls from those from friends.

However, having downloaded the app and entered the WhatsApp registration stage, I keep getting error messages from WhatsApp - typically it says 'Please try again in an hour'. There is no option for a call to verifiy registration just an SMS verification process. I don't have WhatsApp on my main number at all although I was previously registered a few years ago.

WhatsApp 'Customer Support' are useless and EE, despite talking to about five different agents, say it's a WhatsApp problem.

Has anyone else come across this issue?

Tony

Re: whatsapp

Peter_W — Sun, 30 Mar 2025 07:53:55 GMT

Good morning @tonywonderfire.

Welcome to the EE Community!

Just to be sure with this one, when you try to register your number with WhatsApp, are the verification PINs coming through to the correct number that you're looking to use this with?

Also have you tried changing over the primary SIM in your phone's settings to see if this has any impact?

Peter

Re: whatsapp

tonywonderfire — Mon, 31 Mar 2025 12:47:02 GMT

The PINs aren't coming through, Peter. I went to the local EE Store for help and we put the eSIM from my Pixel 8 into my old Pixel 7 Pro - as the only SIM to try it - and it still won't work. I did also try disabling my primary SIM in the Pixel 8 and it didn't make any difference to getting the verification PIN - just the error msg and " try again later".

Re: whatsapp

Leanne_T — Mon, 31 Mar 2025 15:46:02 GMT

Hi there @tonywonderfire

Thanks for coming back to us.

If the same error showed and no PIN was received in another device, please call us again on 150 and the team can make sure everything is set up correctly at our end for you.

Leanne.