topic Re: SIM card ordered,as not come in SIM cards & Porting

SIM card ordered,as not come

andrewdennett — Mon, 17 Mar 2025 23:13:18 GMT

How come I have been waiting for my replacement SIM card for about 4 working days now and the first one was someone' else's and had to order a replacement SIM card and still not had one day with my own SIM card and my account number and name but not sure if it is going to be coming yet?

Re: SIM card ordered,as not come

Linzi_H — Tue, 18 Mar 2025 10:07:56 GMT

Hi @andrewdennett

Welcome to the Community!

I'm sorry to hear there's been some confusion with your SIM card, and I know you'll be eager to receive this.

All replacement SIM cards can take 3-5 working days and are sent via Royal Mail.
Do you have a local EE store? If you do, feel free to pop in with a valid photo ID and the team can issue you a replacement SIM that same day.

If you want to double check any other details, I'd suggest calling the team directly.

Linzi

Re: SIM card ordered,as not come

andrewdennett — Tue, 18 Mar 2025 11:11:28 GMT

Thanks so much for letting me know and I'll wait until I get the post today if not I'll pop in EE store and order one from there cheers again

Re: SIM card ordered,as not come

Linzi_H — Tue, 18 Mar 2025 11:19:00 GMT

Perfect! @andrewdennett

Have a lovely day and take care,
Linzi 😊