topic Re: Transfering numer from giffgaff to EE in SIM cards & Porting

Transfering numer from giffgaff to EE

Doru29 — Sun, 02 Mar 2025 10:51:19 GMT

Hi. I just transferred from giffgaff to EE in the shop with a customer adviser.
I charged the sim with £10 to buy a plan. When I checked my amount on the app i have £9.80 without using the sim. And I tried to choose a plan with that amount and I don't have the option. I have the option to top up using my card. I don't want.
I just want to use my balance to top up.
Can anyone help,please?
Thank you!

Re: Transfering numer from giffgaff to EE

XRaySpeX — Sun, 02 Mar 2025 10:55:17 GMT

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Transfering numer from giffgaff to EE

Peter_W — Sun, 02 Mar 2025 13:19:52 GMT

Hi @Doru29, welcome to the EE Community!

We'd certainly not expect you to have credit taken if you've not used your SIM yet.

Just to be sure, did you try calling 150 at any point, or send any texts?

Peter

Re: Transfering numer from giffgaff to EE

Doru29 — Sun, 02 Mar 2025 14:04:05 GMT

Hi,

I just did . This is the response.

Your current balance as of today 14:01 is £9.80. Your last top up was £10.00 on 28/02/2025 at 15:36. For more info on your packs, add-ons or free boosts, go to the EE app or ee.co.uk

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

How can I get in touch with someone?

Re: Transfering numer from giffgaff to EE

XRaySpeX — Sun, 02 Mar 2025 14:18:38 GMT

A text to 150 is free but calling isn't. Have you called 150 at all?