topic Re: Hi just joined your EE Sim card. But I can’t seems to make any calls can you hel in SIM cards & Porting

Hi just joined your EE Sim card. But I can’t seems to make any calls can you hel

Joe1964 — Fri, 28 Feb 2025 20:36:04 GMT

Re: Hi just joined your EE Sim card. But I can’t seems to make any calls can you hel

Joe1964 — Fri, 28 Feb 2025 20:40:46 GMT

What do you mean, unlocked?

Re: Hi just joined your EE Sim card. But I can’t seems to make any calls can you hel

Northerner — Fri, 28 Feb 2025 20:50:18 GMT

Hi @Joe1964

Can you provide some more information.

Thanks

Re: Hi just joined your EE Sim card. But I can’t seems to make any calls can you hel

Northerner — Fri, 28 Feb 2025 20:51:23 GMT

Hi @Joe1964

Are you on EE PAYG or pay monthly contract.
Are you in the UK.
Is your device unlocked.

Thanks

Re: Hi just joined your EE Sim card. But I can’t seems to make any calls can you hel

Joe1964 — Fri, 28 Feb 2025 21:03:21 GMT

Hi just joined ee my sim card phone number was ************* which was
changed to my old number ************* which is fixed today my account number
is ********* since yesterday setting up my ee account I have not been able
to make any calls even to your 150 number can you help fix this thanks

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Re: Hi just joined your EE Sim card. But I can’t seems to make any calls can you hel

Michael_D — Sat, 01 Mar 2025 10:58:40 GMT

Hi @Joe1964

It can take up to the end of the day that the number is due to port for everything to go live fully. How is it today?

What happens when you try to make a call?

Is there signal showing on the phone when the EE SIM is in the phone?

Michael

Re: Hi just joined your EE Sim card. But I can’t seems to make any calls can you hel

Joe1964 — Sat, 01 Mar 2025 11:10:28 GMT

The same

Re: Hi just joined your EE Sim card. But I can’t seems to make any calls can you hel

Peter_W — Sat, 01 Mar 2025 13:32:37 GMT

Thanks for confirming that for us @Joe1964.

Do you know what happens if people try to ring you on the number you wanted to keep?
Whilst it sounds really simple too, have you had a chance to restart your phone since the switch completed?
Peter