Esim activation pin message not being received.

REECEW20 — Thu, 27 Feb 2025 08:16:07 GMT

I am trying to activate my ESim on my Galaxy s20, but to no prevail. It keeps sending me the pin but I am not receiving it, my ESim also shows 'Unknown Number' instead of my EE number. Can someone help?

Re: Esim activation pin message not being received.

Ali_A — Thu, 27 Feb 2025 11:05:37 GMT

Hi @REECEW20

Welcome to the EE Community

Are you swapping from a physical SIM to an eSIM, or is this a brand new line?

If you are swapping from an existing SIM to a new eSIM, your existing SIM still needs to be active for this to work as the PIN is sent to the old SIM.

If you have lost your SIM or it's no longer working, you'll need to call customer service on 150 or pop into any EE Store with photo ID for a replacement SIM or eSIM

You can find out more at Set up and use eSIM

Ali

topic Esim activation pin message not being received. in SIM cards & Porting

Esim activation pin message not being received.

Re: Esim activation pin message not being received.