topic Re: Phone calls not working in SIM cards & Porting

Phone calls not working

chrisw01 — Sun, 23 Feb 2025 20:27:07 GMT

Hi, i have recently got a new phone and transferred the physical sim card over. it seems like my data and texts are working but i cant make phone calls as it says that any number i call is incorrect and it doesn’t let anyone call my number either

Re: Phone calls not working

Chris_B — Sun, 23 Feb 2025 21:31:40 GMT

@chrisw01 What phone ?

Re: Phone calls not working

chrisw01 — Mon, 24 Feb 2025 14:18:54 GMT

iphone 14 - texts and data have also stopped working overnight

Re: Phone calls not working

Chris_B — Mon, 24 Feb 2025 14:20:01 GMT

@chrisw01 did you receive a new SIM card with this device ?

Re: Phone calls not working

chrisw01 — Mon, 24 Feb 2025 14:23:41 GMT

no i just used the one from my last phone - an XR

Re: Phone calls not working

Peter_W — Mon, 24 Feb 2025 16:09:44 GMT

Thanks for confirming that for us, @chrisw01

Welcome to the Community too 😊

If you still have your XR can you please try popping your SIM in there and see if it still works?
Also when you set up the new phone, did it mention anything about migrating your service over to an eSIM?
Peter