topic Re: Sim in SIM cards & Porting

Sim

Neeta01 — Sun, 16 Feb 2025 21:06:58 GMT

Hi, If I got a new sim and I don't want my existing number on there. I have another number that I want to put on for that sim. How do I do that?

Re: Sim

Chris_B — Sun, 16 Feb 2025 21:09:43 GMT

@Neeta01 Are these on contract or PAYG ?

Re: Sim

Neeta01 — Sun, 16 Feb 2025 22:50:30 GMT

It's on PAYG

Re: Sim

Michael_D — Mon, 17 Feb 2025 09:34:38 GMT

Thanks @Neeta01

Is the number that you want to put on the new SIM already on EE?

Michael

Re: Sim

Neeta01 — Mon, 17 Feb 2025 09:55:36 GMT

No it's not on EE

Re: Sim

Michael_D — Mon, 17 Feb 2025 10:02:15 GMT

@Neeta01 If it is on another network, you'd just need to get a Port Authorisation Code (PAC) from the current provider, and give that to EE to move your number over.

There is more on how to move the number over on our How do I transfer my number to EE? help page.

Michael

Re: Sim

Neeta01 — Wed, 19 Feb 2025 10:05:43 GMT

If I had to get a STAC code then would I have to text that from my current number that I have at the moment or?

Re: Sim

Ritu_D — Wed, 19 Feb 2025 10:57:46 GMT

Hi @Neeta01

Just to confirm, if you would like to maintain your current number you would need to get a PAC code from your current provider. You can get this by texting Pac to 65075 from the number you are wanting to keep.

Once you have your Pac code you will have 30 days to use this.

You can find information on how to transfer your number to EE here Transferring Your Mobile Phone Number to EE

Thanks

Ritu

Re: Sim

Neeta01 — Wed, 19 Feb 2025 11:00:18 GMT

Hi, no I don't want my current number on there. I have a new number that I want to put on my new ee sim.

Re: Sim

Ritu_D — Wed, 19 Feb 2025 11:10:31 GMT

Thanks for confirming that @Neeta01

Is the new number on PAYG or pay monthly?

And what Network is it on?

Ritu

Re: Sim

Neeta01 — Wed, 19 Feb 2025 11:49:15 GMT

On pay monthly and ee

Re: Sim

Ritu_D — Wed, 19 Feb 2025 12:45:12 GMT

Hi @Neeta01

Just to confirm and make sure I am understanding correctly, do you have a number that you want to transfer from another network not EE to an EE SIM card?

If so, you would need a PAC from the other network not a STAC.

If you have 2 numbers on EE contract we cannot transfer one number from EE to EE.

Thanks

Ritu

Re: Sim

Neeta01 — Wed, 19 Feb 2025 13:13:07 GMT

If I got a ee number from my last job before but don't use that number anymore nd I want that number on my new ee sim. How do I do that?

Re: Sim

Ritu_D — Wed, 19 Feb 2025 13:42:10 GMT

If the number from your last job is on EE contract, you would not be able to transfer that onto your new EE contract sim unfortunately.

Re: Sim

Neeta01 — Wed, 19 Feb 2025 13:44:58 GMT

Is there not any other way I could use that number on my new contract?

Re: Sim

Alex_H — Wed, 19 Feb 2025 15:00:17 GMT

@Neeta01 The account holder for the number you want to keep would need to call up and request the contract be cancelled and the number moved to EE pay as you go, if the number is currently in contract there would be a cancellation fee to pay.

The move takes 30 days, once it is on EE pay as you go it is then possible to transfer it from pay as you go to your new EE contract. But it is not possible to directly transfer one EE pay monthly number on top of another EE pay monthly number.

Alex

Re: Sim

Neeta01 — Wed, 19 Feb 2025 15:37:49 GMT

Hi, yeah that's fine. Sorry I understand now.

So, currently the number that I want to put on my new sim is not on any contract and it is already on pay as you go. so would it work then if I called up to change that number on my new sim.

Re: Sim

Alex_H — Wed, 19 Feb 2025 15:40:52 GMT

@Neeta01 As long as you are the account holder of the number you are transferring and the number you are replacing then yes you can give us a call on 150 and one of our guides can help transfer the number for you.

Alex

Re: Sim

Neeta01 — Wed, 19 Feb 2025 15:42:56 GMT

Okay that's fine thank you so much