topic Error message - number does not exist in SIM cards & Porting

Error message - number does not exist

GKeys71 — Thu, 13 Feb 2025 11:30:18 GMT

Hi, I recently ported a number to EE from another provider. The port appears t be successful, but callers ot the number often (but not always) receive an error messgae - "Number does not exist". Can anyone tell me why and how to fix?

Thanks

Re: Error message - number does not exist

Leanne_T — Thu, 13 Feb 2025 13:44:18 GMT

Hi @GKeys71

Thanks for coming to the community 🙂

When did the number transfer complete? Can the callers send you text messages?

What device are you using?

Leanne.

Re: Error message - number does not exist

GKeys71 — Thu, 13 Feb 2025 14:26:15 GMT

Hi Leanne,

It's my mother-in-law's phone and I'm note sure of the make/model. I'm not sure on the text message point

We ported the number last week. I think it completed on 7th February.

Graham

Re: Error message - number does not exist

Leanne_T — Thu, 13 Feb 2025 14:52:48 GMT

Thanks very much @GKeys71

Do you know which model phone you're using?

Does anyone else have this same error when calling?

Leanne.

Re: Error message - number does not exist

GKeys71 — Thu, 13 Feb 2025 15:37:02 GMT

Both my wife and i have had the same message. We are both calling from iphones.

Graham

Re: Error message - number does not exist

Leanne_T — Thu, 13 Feb 2025 15:41:07 GMT

Thanks @GKeys71

Could you go into your iPhone Settings then Apps > Phone, does the number show correct under 'My Number'?

If so, could you try resetting your network settings by going into Settings then General > Transfer or Reset iPhone > Reset Network Settings, this will restart your phone and remove all saved WiFi passwords.

Once this has been done, could you see if this happens again?

Leanne.