topic Re: How could I talk to a real person and transfer my number to EE in SIM cards & Porting

How could I talk to a real person and transfer my number to EE

nancyan1029 — Wed, 12 Feb 2025 09:19:24 GMT

It is shame to see so hard to talk to a real person from EE. I want to transfer my phone number from Vodafone to EE. Sending my PAC code to 150 but seemed like there is a " Technique problem" and I need to wait for a call back. Waited for nearly 24 hours but no one called. Still going around to see how could I do this.

Vodafone has a on line chat and option to talk to a real human... shame to see EE does not have this

Re: How could I talk to a real person and transfer my number to EE

bristolian — Wed, 12 Feb 2025 09:21:48 GMT

@nancyan1029 wrote:

Sending my PAC code to 150 but seemed like there is a " Technique problem"

What makes you say there is a "technique problem"? What exactly did you receive by response to your PORT text to 150?

Re: How could I talk to a real person and transfer my number to EE

nancyan1029 — Wed, 12 Feb 2025 09:25:17 GMT

After I send my PAC code to 150. 150 replied: Hi from EE. Something has gone wrong with your PAC POrt-In-Request. and passed this to our Port-In-team who will contact you within next 24 hour... Please wait to hear from us before attempting to complete this PAC request...

I do not know what is going on. I sent the PAC code which Vodafone sent over to me.

BTW... how can I talk to a real person?

Re: How could I talk to a real person and transfer my number to EE

nancyan1029 — Wed, 12 Feb 2025 09:54:49 GMT

Hi, I have been waiting over 24 hours and no one from EE actually called me, do you know if there is any way I can contact to talk to a real person?

Re: How could I talk to a real person and transfer my number to EE

Chris_B — Wed, 12 Feb 2025 13:30:14 GMT

@nancyan1029 You can call customer support on 150 and select option 2

Re: How could I talk to a real person and transfer my number to EE

Schockwave — Wed, 12 Feb 2025 13:30:15 GMT

@nancyan1029 , you an ring customer service , check my signature, and when the options come up press 2 on your keypad, which should put you through to speak to someone.a