topic Re: Sim & eSim in SIM cards & Porting

Sim & eSim

Dusan44 — Sun, 09 Feb 2025 09:04:26 GMT

Hi,

I have sim card. Can I this sim transfer in eSim?
Can I do this on the EE app or in the London branch?
To confirm. I have a SIM card and I want to switch to eSim? I hope I explained.
My numbers is ***********

May thanks

[Mod Edit: Removed personal information from public post.]

Re: Sim & eSim

Chris_B — Sun, 09 Feb 2025 10:19:58 GMT

@Dusan44 To use the eSIM you have to be a contract customer. eSims are not available for pay as you go users.

Re: Sim & eSim

Alex_H — Sun, 09 Feb 2025 11:18:37 GMT

Hi @Dusan44,

Welcome to the EE Community

As @Chris_B mentioned you will need to be a pay monthly contract customer to use an eSIM. If you are a pay monthly contract customer then you can convert your SIM into an eSIM by logging into the EE app.

Select the profile in the top right, select Settings and permissions then select replace my SIM/eSIM and follow the steps. You can find more info here Set up and use an eSIM | Mobile Help | EE

Alex

Re: Sim & eSim

Dusan44 — Sun, 09 Feb 2025 12:47:02 GMT

Many thanks.

Sent from my iPhone

Re: Sim & eSim

Dusan44 — Sun, 09 Feb 2025 13:04:02 GMT

Sorry,

Please link How can I change to monthly payments?

Many thanks,

Dusan44

Sent from my iPhone

Re: Sim & eSim

Alex_H — Sun, 09 Feb 2025 14:01:24 GMT

@Dusan44 If you are on pay as you go currently but looking to take a pay monthly contract, you would need to find a plan you want and then apply for the contract which will involve a credit check taking place.

You can apply for a contract via our online shop in your online account, by calling our sales team on 0800 956 6000 or by visiting an EE store.

Alex

Re: Sim & eSim

Dusan44 — Sun, 09 Feb 2025 14:20:02 GMT

Dear

Thanks I understand everything.

Best regards
Dusan

Sent from my iPhone