topic Switched back to EE from GiffGaff. My old number hasn't switched after 6 days in SIM cards & Porting

Switched back to EE from GiffGaff. My old number hasn't switched after 6 days

MockBravado — Sun, 09 Feb 2025 09:02:43 GMT

I switched back to EE from GiffGaff on Tuesday.

I got given a temporary number e-sim which I have set as my secondary phone on my iPhone.

However, my old number which I am bringing with me (I have submitted my PAC to EE, along with my telephone number) is still linked to GiffGaff after 6 days.

I was told the switch would take 24 hours, but possibly up to 72.

This is about to become a problem as my GiffGaff account is about to close as I submitted the cancellation, which will leave me without my phone number.

Re: Switched back to EE from GiffGaff. My old number hasn't switched after 6 days

bristolian — Sun, 09 Feb 2025 09:52:59 GMT

@MockBravado wrote:

I was told the switch would take 24 hours, but possibly up to 72.

You have been misadvised as regards the timescale. A number ports-in to EE the working day after you submit the PAC.

If you ported in Tuesday and are still having problems, something has gone awry and EE-CS, who have account-access, should be your point of contact.

Can you explain what you mean by your number being "linked to Giffgaff"? What happens when you make an outbound call - is the correct number shown? How about someone calling your number - where does it ring?

Same question for text messages. I suspect you have what's known as a "split port", which EE-CS should be escalating if you've reported it.

Re: Switched back to EE from GiffGaff. My old number hasn't switched after 6 days

MockBravado — Sun, 09 Feb 2025 10:29:41 GMT

Thanks for the reply Bristolian.

By linked to giffgaff I mean it is still taking calls to the GiffGaff voicemail, and showing as on the GiffGaff network in mobile Service in settings on my phone.

How do I go about reporting it, as the helpline isn't open at the weekend?

I need it sorted today really as my GiffGaff account is closed as of tomorrow.

Re: Switched back to EE from GiffGaff. My old number hasn't switched after 6 days

Alex_H — Sun, 09 Feb 2025 15:47:57 GMT

Hi @MockBravado,

Welcome to the EE Community

Our helpline is open until 8pm on the weekend so if you are able to call our guides are available to take a look at your account to help find out when the number transfer will complete.

Though with regards to cancellation, when you are cancelling via a PAC code, the number would only cancel with Giffgaff once it has transferred over to EE.

Alex