topic Re: Phone number in About Phone is different to actual one in SIM cards & Porting

Phone number in About Phone is different to actual one

RayProud — Sat, 08 Feb 2025 14:13:52 GMT

I’ve had my current Android phone for five years. Back then my contract was part of my BT account. Because I needed a new SIM card when it arrived the number shown in About Phone has remained different to my actual number.

I’m buying a new Apple phone soon and would really like the correct number to appear in it.

Can this be done remotely by EE or does it need them to send a new SIM card?

Re: Phone number in About Phone is different to actual one

XRaySpeX — Sat, 08 Feb 2025 14:20:20 GMT

The About Phone phone no. doesn't matter. It's the SIM no. that is your phone no.

The no. of the Apple you buy will be that of the SIM you put in it.

Re: Phone number in About Phone is different to actual one

RayProud — Sat, 08 Feb 2025 14:24:02 GMT

An update. I asked a friend to ring the number shown in About Phone and he said a message played saying “Calls cannot be connected to this number”.

It would seem this number is dead. I look forward to hearing from EE.

Re: Phone number in About Phone is different to actual one

XRaySpeX — Sat, 08 Feb 2025 14:26:38 GMT

Just ignore it. It's a red herring. CS can't change it for what it worth. This is a non-issue!

Re: Phone number in About Phone is different to actual one

RayProud — Sat, 08 Feb 2025 15:19:31 GMT

It looks like my last post has been deleted. Impressive! 😳

I tried editing the number shown on my account but because the process sends a text to that number it’s obviously not going to work. What purpose does it serve then? 🤨

Re: Phone number in About Phone is different to actual one

XRaySpeX — Sat, 08 Feb 2025 15:23:33 GMT

None!

I thought I saw all your 2 previous posts & I've not been notified of any more.

Re: Phone number in About Phone is different to actual one

RayProud — Sat, 08 Feb 2025 15:26:55 GMT

Okay, thanks. Maybe I didn’t press Reply. At least I know the situation, thanks.

Re: Phone number in About Phone is different to actual one

XRaySpeX — Sat, 08 Feb 2025 16:14:02 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Re: Phone number in About Phone is different to actual one

RayProud — Sat, 08 Feb 2025 17:28:15 GMT

@XRaySpeX , I appreciate your help but do find it odd that the number shown on my EE account is not the one that I’m billed for.

If you’re an employee can you point me to where I can ask for it to be corrected. Thanks.

Re: Phone number in About Phone is different to actual one

XRaySpeX — Sat, 08 Feb 2025 17:54:32 GMT

I'm not! I'm just a user like you. This is a user discussion forum.

I thought you were talking about the About Phone setting on your phone itself. Now you are talking about your EE a/c?

Re: Phone number in About Phone is different to actual one

Chris_B — Sat, 08 Feb 2025 18:01:43 GMT

@RayProud If you put your EE sim in the iPhone it’ll show correct. The number is settings on any phone is taken from the sim that’s first put in the device before your number is ported. There are a few tricks to get it to show correct though.

Re: Phone number in About Phone is different to actual one

RayProud — Sat, 08 Feb 2025 18:09:20 GMT

The number shown on my phone under Settings - About Phone is not my number. It’s the same as the one shown on my EE Profile. See photo.

That is not my phone number. What I want EE to do is correct that number. I can’t do it because the process sends a confirmation text to that number. So I’m stuck.

Re: Phone number in About Phone is different to actual one

RayProud — Sat, 08 Feb 2025 18:13:43 GMT

@Chris_B , I think i understand what you mean. Because another SIM card was inserted before mine that number is stored on my profile and appears on my phone.

But when I get my iPhone there won’t have been another SIM card in it before mine so all should be well. Yes?

Re: Phone number in About Phone is different to actual one

Chris_B — Sat, 08 Feb 2025 18:15:29 GMT

@RayProud Are you 100% sure you are login to the correct account ? Have you spoken to customer support about this ? The number on your account is the number on this sim but something is a miss.

Re: Phone number in About Phone is different to actual one

RayProud — Sat, 08 Feb 2025 18:44:31 GMT

@Chris_B , positive I have only the one EE account. I’ll talk to CS on Monday. Thanks.

Re: Phone number in About Phone is different to actual one

XRaySpeX — Sat, 08 Feb 2025 19:14:51 GMT

That's just your Contact no. in your Profile in your EE a/c; not the contract no. you're being billed for. It is probably the temp. no you had before you ported in. If you can't edit it yourself you'll need to call CS to change that Contact no., not the About Phone no. on your phone.

Re: Phone number in About Phone is different to actual one

RayProud — Sun, 09 Feb 2025 12:26:42 GMT

If EE call that number they’ll never get a reply. My phone number is not shown on my bill. So it appears nowhere.

All the more reason to get this sorted before I get a new phone. I suspect the number shown in the phone comes from my EE account, not the SIM card.

Should know tomorrow.

Re: Phone number in About Phone is different to actual one

RayProud — Mon, 10 Feb 2025 09:45:55 GMT

I’ve just got off the phone with EE and because of problems they can’t access their systems. They said they’ll call back as soon as they’re available and correct my number.

Re: Phone number in About Phone is different to actual one

RayProud — Mon, 10 Feb 2025 18:24:04 GMT

I’ve just opened the box my Motorola came in. Inside is a SIM card. Guess what the number is on it? Yes, the one shown in About Phone!!!

So why when it’s been removed and replaced by one with my correct number does it still show the old one? Rebooting phone makes no difference.

Re: Phone number in About Phone is different to actual one

XRaySpeX — Mon, 10 Feb 2025 18:35:01 GMT

Cuz the phone remembers the no. of the very 1st SIM placed in it & it can't be changed.