topic Re: Mobile number I want to keep my original number Ee have sent me a sim with a new in SIM cards & Porting

Mobile number I want to keep my original number Ee have sent me a sim with a new

Impducha — Mon, 03 Feb 2025 10:18:58 GMT

I want to keep my original number Ee have sent me a sim with a new number I don’t want

Re: Mobile number I want to keep my original number Ee have sent me a sim with a new

XRaySpeX — Mon, 03 Feb 2025 11:15:56 GMT

@Impducha : Why have you been sent a SIM? Did you port in from another network or have you upgraded your plan?

Re: Mobile number I want to keep my original number Ee have sent me a sim with a new

Impducha — Mon, 03 Feb 2025 11:43:02 GMT

Thank you. I am waiting for open reach to arrive before 1pm.

I am changing from BT to EE and requested to keep my original mobile number

Re: Mobile number I want to keep my original number Ee have sent me a sim with a new

XRaySpeX — Mon, 03 Feb 2025 11:51:19 GMT

What has OR got to do with a SIM?

Re: Mobile number I want to keep my original number Ee have sent me a sim with a new

Ali_A — Mon, 03 Feb 2025 14:09:18 GMT

Hi @Impducha

Great to hear you're transferring over from BT mobile to EE mobile.

Your new EE SIM will always start with a new number. Usually as part of the transfer the old number will then transfer over from the BT SIM to the EE SIM 24 hours after making your first call on the EE SIM.

However, if your BT mobile number doesn't appear to transfer to the EE SIM, you can call Customer Service where a guide will arrange this for you.

Or you can simply request a PAC code using the BT SIM and then text PORT to 150 from your new EE SIM and follow the steps.

Hope this helps!

Ali