topic Re: Old number ported across, but iPhone has retained new sim number in SIM cards & Porting

Old number ported across, but iPhone has retained new sim number

Marcoee — Mon, 22 Jul 2024 14:19:03 GMT

As per the title, I’ve had my old number ported across from BT and I’ve checked it is actually being used by my phone (when I text someone) but ‘My number’ in settings still lists the new SIM card number. I’ve tried to change it and save it, but it always resets. Can this cause any problems?

Thanks

Re: Old number ported across, but iPhone has retained new sim number

Katie_B — Mon, 22 Jul 2024 15:47:01 GMT

Hi @Marcoee.

Have you tried rebooting your phone?

Can you receive calls OK?

If you make a call does it show your temp number or the number you ported to EE?

Katie

Re: Old number ported across, but iPhone has retained new sim number

Marcoee — Mon, 22 Jul 2024 18:18:54 GMT

Hi Katie

When I phone or text my wife it shows my ported number and the same in reverse. I’ve rebooted the phone several times and tried to edit the number, without success. If it has no particular downside I guess it doesn’t matter. It’s just really annoying 🙂

Re: Old number ported across, but iPhone has retained new sim number

scgf — Mon, 22 Jul 2024 18:58:01 GMT

Yes, this is the case. Your phone will report the number originally associated with the SIM, not the number you port in. As you say it doesn't really matter since the correct number shows when you call or text someone. Apparently the SIM-associated number can be changed using an iPhone, but since I use a Google Pixel I can't check it out.

Re: Old number ported across, but iPhone has retained new sim number

Chris_B — Mon, 22 Jul 2024 19:01:57 GMT

@Marcoee Turn off iMessage and FaceTime then restart the device, check your number in settings>phone if it’s now correct you can enable iMessage and FaceTime.

Re: Old number ported across, but iPhone has retained new sim number

Marcoee — Wed, 24 Jul 2024 00:17:20 GMT

Yes, I have an iPhone and although there is the facility to change the number, as soon as you save the changes it comes out of that page and the number remains as it was. I’ve done this in conjunction with the other advice regarding iMessage and FaceTime, but it makes no difference.

Oh well, unless and until it causes an issue I guess I’ll just let it be

Cheers

Re: Old number ported across, but iPhone has retained new sim number

James_B — Wed, 24 Jul 2024 08:04:16 GMT

Hi @Marcoee,

Did you turn off both iMessage and Facetime then restart your phone?

James

Re: Old number ported across, but iPhone has retained new sim number

Marcoee — Fri, 02 Aug 2024 16:12:47 GMT

Hi, yes I did. It didn’t make any difference. I’ve given up

Re: Old number ported across, but iPhone has retained new sim number

Chris_B — Fri, 02 Aug 2024 17:28:51 GMT

@Marcoee if it’s not changed over then you need to leave iMessage and FaceTime off until it updates. It takes the number from the sim.

Re: Old number ported across, but iPhone has retained new sim number

Marcoee — Fri, 02 Aug 2024 18:09:37 GMT

Hi, yes they’ve both been off for weeks now. I wondered if it might be because of the other devices in the house - I have an iPad and a MacBook. iMessage and Facetime are either off or I’m not logged in on these devices

Re: Old number ported across, but iPhone has retained new sim number

JamesEEaccount — Sat, 01 Feb 2025 13:06:31 GMT

Hi. Did this ever get solved? I’ve just moved to EE from Three (on an iPhone 12) and have the same issue. Tried rebooting, iMessage and FaceTime switched off without success.

it is an issue as I can’t read (or send) my messages from my iPad as it doesn’t recognise my number. It associates the EE SIM number with iMessage, even after doing the “fixes” in this thread.
Given it’s an old problem, it’s not a very impressive start by EE that they haven’t solved it

Re: Old number ported across, but iPhone has retained new sim number

Marcoee — Sat, 01 Feb 2025 13:28:52 GMT

Hi James

I’m afraid not. I followed all advice in this thread. Facetime and iMessage have remained off ever since I first asked for advice and the phone has been rebooted and updated several times. In fact, it has regressed in that I can’t even save the changes now

🤷‍♂️

Re: Old number ported across, but iPhone has retained new sim number

scgf — Sat, 01 Feb 2025 14:56:05 GMT

Mine was sorted when I switched from a physical SIM to an eSIM. Now the correct number is showing everywhere.

Re: Old number ported across, but iPhone has retained new sim number

JamesEEaccount — Sat, 01 Feb 2025 18:22:28 GMT

Thanks Marcoee. I’ll be chasing this up with EE in the store that set my phone up. I’ll respond here if I have any success or anything useful to share.

Its all pretty shoddy of them though tbh

Re: Old number ported across, but iPhone has retained new sim number

JamesEEaccount — Sun, 02 Feb 2025 14:48:03 GMT

Hi again Marcoee. I’ve sorted it! Steps I took:

1. Switch off iMessage and FaceTime (not sure if necessary) on all devices

2. Settings->General->Transfer or Reset device ->Reset->Reset Network Settings

3. Switch phone off and on again (at which point the correct (old, ported) number should finally be showing under Settings…Mobile Service…my number)

4. Switch iMessages and FaceTime back on. The correct phone number should now be listed.

No idea which of the above steps are necessary, but it worked for me. Good luck 🤞

Re: Old number ported across, but iPhone has retained new sim number

Leanne_T — Sun, 02 Feb 2025 15:08:39 GMT

Hi there @JamesEEaccount

Thanks very much for coming back and letting us know this is sorted for you and helping other people 🙂

Have a great afternoon.

Leanne.