topic Re: Just got my new s25 ultra today in SIM cards & Porting

Just got my new s25 ultra today

Ana1409 — Fri, 31 Jan 2025 15:20:40 GMT

Just got my new phone and carnt use it as no esim and no were on ee app to download one help please

Re: Just got my new s25 ultra today

Northerner — Fri, 31 Jan 2025 15:23:17 GMT

Hi @Ana1409

Do you not already have a SIM/Esim.

Was there nothing in the box.

Thanks

Re: Just got my new s25 ultra today

Ana1409 — Fri, 31 Jan 2025 15:33:21 GMT

Nothing in the phone box and just the invioce in the bag it came in

Re: Just got my new s25 ultra today

Ana1409 — Fri, 31 Jan 2025 15:35:45 GMT

I got an email saying i could download in the ee app but no were on app to do that

Re: Just got my new s25 ultra today

Northerner — Fri, 31 Jan 2025 15:42:54 GMT

Hi @Ana1409

Try looking under:

Little person icon (top corner) - settings - settings and permissions then scroll down Esim options.

Thanks

Re: Just got my new s25 ultra today

Abigail5259 — Fri, 31 Jan 2025 22:26:18 GMT

I have the same problem got my s25 ultra today, nothing in box, app won't let me do anything gone into then setting and there's nothing?

Re: Just got my new s25 ultra today

Schockwave — Sat, 01 Feb 2025 09:52:34 GMT

@Ana1409 , @Abigail5259 , are you both on pay as you go or monthly contract? If pay as you go, you would need a physical SIM card, as ESims are only for contract customers.

If you cannot find the SIM card, you would have to request one or go into an EE high street store with photo ID and get one there.

It could be they are sending them out by second class post.

Re: Just got my new s25 ultra today

Peter_W — Sat, 01 Feb 2025 10:02:19 GMT

Hi @Abigail5259.

Welcome to the EE Community 😊

If you purchased this as a brand new contract, it should have given you the option to select a SIM or eSIM at the point of sale, can you remember what you selected?

With existing contracts, we would only send you a new SIM on request, so if you upgraded you should be good to pop your old SIM straight into the new phone.

Peter