topic Re: My SIM is not working in SIM cards & Porting

My SIM is not working

Nchathli — Fri, 24 Jan 2025 10:21:33 GMT

My SIM card is not working from yesterday and I am abroad right now my mobile number is **********

[Mod edit: removed personal details from the community]

Re: My SIM is not working

Nchathli — Fri, 24 Jan 2025 09:55:49 GMT

I can't receive text messages no service

Re: My SIM is not working

bristolian — Fri, 24 Jan 2025 11:51:24 GMT

Has your SIM worked since being abroad?

Re: My SIM is not working

Peter_W — Fri, 24 Jan 2025 11:53:05 GMT

Hi @Nchathli 😊

Welcome back to the Community!

Let's get this all checked out for you, where is it you're visiting at the moment, and how long have you been there for?

Also has your service worked at all since you arrived, or has this been an issue the whole time?
Peter

Re: My SIM is not working

Nchathli — Fri, 24 Jan 2025 12:02:55 GMT

Hi there.
Thanks for your reply.
I've been away on and off. Last time I needed my SIM was 2 months ago. I only use my SIM to receive security code text messages every now and then.

Re: My SIM is not working

Nchathli — Fri, 24 Jan 2025 12:15:25 GMT

Yes

Re: My SIM is not working

Peter_W — Fri, 24 Jan 2025 12:48:28 GMT

Thanks @Nchathli, where are you at the moment, and did you get a welcome text when you first used the phone here?

When was it you last made a call, sent a text, or topped up this number?

With pay as you go if there's no activity within a 179 day period this will be placed into hibernation.

Peter

Re: My SIM is not working

Nchathli — Fri, 24 Jan 2025 12:57:28 GMT

I am in Cairo yes I received a welcome message

I topped up £10 yesterday

Last message I received from my medical insurance Bupa and from EE in 4/10/2024

Re: My SIM is not working

Peter_W — Fri, 24 Jan 2025 12:59:33 GMT

Cheers @Nchathli, was it recently that you received this welcome text, or was it a while ago that you arrived in Cairo?

When did you last make a call or send a text from this number, too?

Peter

Re: My SIM is not working

Nchathli — Fri, 24 Jan 2025 13:20:53 GMT

I received a welcome text on Friday 4/10/2024

Last time I made a call was in June 2024

Re: My SIM is not working

Peter_W — Fri, 24 Jan 2025 13:31:55 GMT

@Nchathli if you've not made a call since June, then there's a fair chance that this may have been placed into hibernation.

Hibernation will occur if there's no activity in a 179 day period, so if June was when you last actually called out, that would suggest a hibernation in December.

The good news is that you get an additional 90 days after hibernation to query this and get the line reactivated, so I would definitely recommend reaching out to our team so we can get this checked out.

If you're calling from abroad, the number is +44 7953 966 250, and you can also thing this through services like Skype too.

Peter

Re: My SIM is not working

Nchathli — Fri, 24 Jan 2025 13:37:54 GMT

Thanks for your help

If I call this number how much it will cost ?

What's the number on Skype?

Re: My SIM is not working

Peter_W — Fri, 24 Jan 2025 13:40:06 GMT

@Nchathli I can't say for sure what the cost would be, as it'll depend on the provider you're calling from.

If you wanted to call from Skype it would be the same number too 😊

Peter

Re: My SIM is not working

Nchathli — Fri, 24 Jan 2025 13:59:42 GMT

Thanks for your help