topic Do i get to keep my number when upgrading to a sim only deal in SIM cards & Porting

Do i get to keep my number when upgrading to a sim only deal

Mhairic25 — Wed, 22 Jan 2025 10:20:19 GMT

I am due a upgrade with EE and looking to switch to a sim only deal. I get to checkout and then there is a box asking to confirm which postal address i would like to use, which i presume is for the new sim, but i cant see anything throughout the process to say i can keep my current number that i have with EE. Does anyone know if this is the case or if it would be a new number, which i dont want?

Dont want to hit the check out button until i can confirm .

Thanks everyone

Mhairi

Re: Do i get to keep my number when upgrading to a sim only deal

Ritu_D — Wed, 22 Jan 2025 12:18:42 GMT

Good morning @Mhairic25

I hope you are keeping well.

If you selected upgrade then chose your sim only package, you will keep your mobile number.

The only time you would get a new number is if you selected an additional line.

Thanks

Ritu

Re: Do i get to keep my number when upgrading to a sim only deal

Mhairic25 — Wed, 22 Jan 2025 10:58:42 GMT

Hi Ritu

Cant thank you enough Ritu for getting back to me so quickly and with the answer i was look for.

Will go ahead and order now.

Thanks again

Mhairi

Re: Do i get to keep my number when upgrading to a sim only deal

Ritu_D — Wed, 22 Jan 2025 11:03:46 GMT

@Mhairic25 you are very welcome.

Feel free to come back if you have any further queries.

Have a fantastic day 🙂

Re: Do i get to keep my number when upgrading to a sim only deal

XRaySpeX — Wed, 22 Jan 2025 12:15:16 GMT

That what an upgrade is by definition, a replacement contract on the same no. You won't need a new SIM.

Re: Do i get to keep my number when upgrading to a sim only deal

Kels12 — Wed, 29 Jan 2025 15:05:39 GMT

do you keep the same sim card or do they send you a new one

Re: Do i get to keep my number when upgrading to a sim only deal

XRaySpeX — Wed, 29 Jan 2025 15:09:03 GMT

@Kels12 : With an upgrade you keep the same SIM, but they might send you a new replacement SIM just in case.