topic Re: I wanna cancel my sim card in SIM cards & Porting

I wanna cancel my sim card

Jingyi — Thu, 22 Sep 2022 13:43:30 GMT

How can I cancel the number?

Re: I wanna cancel my sim card

XRaySpeX — Thu, 22 Sep 2022 13:53:28 GMT

You need to contact EE giving 30 days notice of cancellation of your mobile contract. If you are still within your min term you will be liable to pay early termination fees for the rest of the term. It will basically be months left x monthly charge - 20%.

Re: I wanna cancel my sim card

James_B — Thu, 22 Sep 2022 14:24:17 GMT

Hi @Jingyi,

Welcome to the EE Community. 🙂

Are you wanting to switch to another network or just cancel your contract?

James

Re: I wanna cancel my sim card

Joelataxi — Mon, 26 Aug 2024 11:14:50 GMT

Just cancel

Re: I wanna cancel my sim card

Lesley_W — Mon, 26 Aug 2024 11:41:12 GMT

Hi @Joelataxi

Thanks for coming to our community.

If you are looking to cancel your contract, you'd need to give notice to our team over the phone by calling 150.

You can find more information on cancelling here.

Lesley

Re: I wanna cancel my sim card

DOINA1 — Sat, 18 Jan 2025 05:19:27 GMT

I whant to cancel my sim card number

Re: I wanna cancel my sim card

Michael_D — Sat, 18 Jan 2025 09:03:17 GMT

Hi @DOINA1

Thanks for coming to the community.

If you have a pay monthly contract, you can see the options for cancelling the contract on our How do I cancel my contract with EE? page.

If it is a pay as you go SIM, you can transfer the number to another network by requesting a PAC, or if you don't need the number, you just need to stop any top-ups and the SIM will disconnect after 9 months of no usage.

Michael

Re: I wanna cancel my sim card

_Jo_Boughton-81 — Wed, 22 Jan 2025 08:07:41 GMT

I want to cancel my ee sim

[Mod edit - removed mobile number]

Re: I wanna cancel my sim card

_Jo_Boughton-81 — Wed, 22 Jan 2025 00:06:02 GMT

It's a pays you go

Re: I wanna cancel my sim card

_Jo_Boughton-81 — Wed, 22 Jan 2025 08:08:12 GMT

I want to cancel my pay as you go number pls also I need to get a puk code for my number

[Mod edit - removed mobile number]

Re: I wanna cancel my sim card

_Jo_Boughton-81 — Wed, 22 Jan 2025 00:08:44 GMT

I just wanna cancel the pay ad you go number.ber and get the puk code for the new one

Re: I wanna cancel my sim card

_Jo_Boughton-81 — Wed, 22 Jan 2025 00:09:38 GMT

I wanna cancel my pay as you go number as I've lost ot

Re: I wanna cancel my sim card

_Jo_Boughton-81 — Wed, 22 Jan 2025 00:11:21 GMT

My number is pay ad you go and I need a puk code for my new one

Re: I wanna cancel my sim card

Michael_D — Wed, 22 Jan 2025 08:10:34 GMT

Hi @_Jo_Boughton-81

Welcome to the community.

If you want to cancel a pay as you go SIM, and don't need to keep the number, you just need to stop any top-ups, and not use the SIM. It will then automatically disconnect after 9 months of no chargeable use.

You mentioned the PUK code, that is for unblocking a SIM that is blocked. Is it that you need, or is it the PAC to move the number to another network?

Michael

Re: I wanna cancel my sim card

XRaySpeX — Wed, 22 Jan 2025 08:25:44 GMT

@_Jo_Boughton-81 : It would seem that you have lost your PAYG SIM, have bought a new one and want to transfer the lost number to the new SIM using a PAC. Well, you can't do that. A PAC can only be used between different networks. You might get it done by phoning CS or more likely by visiting an EE store with some photo ID.

Re: I wanna cancel my sim card

Pecampbell — Wed, 16 Apr 2025 19:51:30 GMT

Switch

Re: I wanna cancel my sim card

Ali_A — Thu, 17 Apr 2025 07:47:34 GMT

Hi @Pecampbell

If you're looking to switch networks, you'll need a PAC code to keep your number.

You can visit How Do I Cancel My Contract with EE for self-service options, including PAC code to take your number.

However, as you are looking to move to another provider it may be worth giving our disconnections team a call on 150 who can issue your PAC code, and also see what they can do to help you stay with us.

Ali