topic Re: Number not correctly ported in SIM cards & Porting

Number not correctly ported

gardenman90 — Tue, 21 Jan 2025 10:36:28 GMT

Hi,

I have ported my number away from EE to a new provider, however they appear to have messed up the porting and have said i need to request another PAC code from EE, however i can't find anyway of doing it as my number has now partially at least moved to the new provider.

Does anyone know how i can request a pac code please.

Thanks

Re: Number not correctly ported

Chris_B — Tue, 21 Jan 2025 13:20:21 GMT

@gardenman90 You’re new provider is going to need to have to contact EE to resolve this. You could try phoning customer support yourself to see if they can actually provide you PAC if your EE Sim isn’t working you can call this number 0800 9566000 from any phone.

Re: Number not correctly ported

bristolian — Tue, 21 Jan 2025 16:21:14 GMT

If you have given your EE-issued PAC to another network, then you are now their customer and it is upto them to resolve your issues.

Out of interest, what do you mean by your number "partially moved"?

Re: Number not correctly ported

gardenman90 — Tue, 21 Jan 2025 17:40:44 GMT

I can make calls and texts and access data, but anyone trying to call me gets number not recognised

Re: Number not correctly ported

bristolian — Tue, 21 Jan 2025 17:47:37 GMT

That's what's known in the trade as a split port - they happen sometimes.

Your new network should absolutely be resolving this, nothing EE can do here once your PAC has been used.