topic Re: sim card not activated in SIM cards & Porting

sim card not activated

jamiegrantttt — Sat, 18 Jan 2025 10:55:28 GMT

hello. i bought a new sim card on a sim only day yesterday. the sim card has been in my phone for nearly 24 hours and still hasn’t come on. what can i do

Re: sim card not activated

Chris_B — Sat, 18 Jan 2025 11:21:06 GMT

@jamiegrantttt Just to check your device is network unlocked to use any network?

Re: sim card not activated

Northerner — Sat, 18 Jan 2025 11:24:36 GMT

Hi @jamiegrantttt

Are you in the UK.

Thanks

Re: sim card not activated

jamiegrantttt — Sun, 19 Jan 2025 00:13:46 GMT

i am yes

Re: sim card not activated

jamiegrantttt — Sun, 19 Jan 2025 00:14:23 GMT

i believe so yes. i checked the setting and it said no sim restrictions

Re: sim card not activated

Christopher_G — Sun, 19 Jan 2025 09:04:08 GMT

Are you able to test the SIM in another unlocked phone, to see if it works, @jamiegrantttt?

It may be worth giving our customer service team a call so they can check everything from our side for you.

Chris

Re: sim card not activated

Midnight_Voice — Sun, 19 Jan 2025 09:10:38 GMT

@jamiegrantttt

Have you switched the phone off and on again?

Re: sim card not activated

jamiegrantttt — Sun, 19 Jan 2025 18:02:51 GMT

i don’t unfortunately. was thinking of popping down to the local store tomorrow to be honest

Re: sim card not activated

jamiegrantttt — Sun, 19 Jan 2025 18:03:18 GMT

yes i have tried a couple of times. taken. the sim out and cleans that and the port

Re: sim card not activated

Matt_124 — Sun, 19 Jan 2025 23:20:26 GMT

If you are going to go down to your local store, please bring either a Passport or Driving Licence with you so they can verify you and in case they need to do a replacement SIM.

These methods are the only way they can verify you in the absence of a working SIM to send a OTP to. This ID Scan process would be required for security purposes for replacement SIMs in-store, and if you were unable to bring either of these then you would need to order a replacement SIM over the phone with customer services if that is the issue.

Re: sim card not activated

jamiegrantttt — Mon, 20 Jan 2025 04:18:19 GMT

absolutely fine thank you. always have my wallet on me at work anyway so i will be able to provide id

Re: sim card not activated

Leanne_T — Mon, 20 Jan 2025 09:33:12 GMT

Morning @jamiegrantttt

Thanks for coming here 🙂

Please let us know how you get on after visiting the EE Store.

Speak to you soon.

Leanne.

Re: sim card not activated

jamiegrantttt — Mon, 20 Jan 2025 14:20:50 GMT

all sorted thank you very much. turned out to be a faulty sim card. put a replacement in and worked straight away

Re: sim card not activated

Leanne_T — Mon, 20 Jan 2025 14:26:36 GMT

Thanks for coming back and letting us know @jamiegrantttt

Glad this is now sorted for you 🙂

Leanne.