topic Re: iPhone: Mobile Number issues after port in SIM cards & Porting

iPhone: Mobile Number issues after port

hexanomad — Wed, 15 Jan 2025 16:45:16 GMT

Hi,

I have an issue which is causing me not to be able to use my facetime/imessage - my mobile number was moved from old provider (Vodafone) to EE yesterday. Number ported, received confirmation etc. but it still comes up as a EE sim card number, not my ported old number. When I call everything is ok, my old number comes up. Any ideas why this happens and how it can be sorted out, please? I've called EE support which connected me to Apple support. Nothing seems to be working.

Re: iPhone: Mobile Number issues after port

Chris_B — Wed, 15 Jan 2025 17:00:29 GMT

@hexanomad turn off iMessage and FaceTime and restart the device then in settings/app’s /phone check that your number is displaying correct and if it is you can now re-enable iMessage and FaceTime

Re: iPhone: Mobile Number issues after port

hexanomad — Wed, 15 Jan 2025 17:54:20 GMT

I have done this maybe 20 times with no success. 😅

Re: iPhone: Mobile Number issues after port

hexanomad — Wed, 15 Jan 2025 23:53:48 GMT

I managed to fix it myself. The issue was that the sim card was saved with that number. I inserted another Sim card (different number) and therefore the old one was deleted. Then when I re-inserted my EE sim card my ported number was FINALLY showing up.