topic Re: Inactive sim in SIM cards & Porting

Inactive sim

hiwaahmadi8 — Tue, 14 Jan 2025 03:26:09 GMT

hello, i bought new phone from EE and wanted to transfer the datas from my old phone but it was failed, now i can’t use my sim card in any of my phones, what should i do? thanks for your help

Re: Inactive sim

Chris_B — Tue, 14 Jan 2025 08:10:49 GMT

@hiwaahmadi8 On what device? And transferring data from one device to another different device don’t effect a SIM card. But did you request to change to eSIM ?

Re: Inactive sim

hiwaahmadi8 — Tue, 14 Jan 2025 10:33:30 GMT

from i phone 14 pro max to -6 pro max, it says your sim card has been delivered and not usable on this device anymore and when i try it on my new phone it doesn’t work

Re: Inactive sim

Alex_H — Tue, 14 Jan 2025 13:20:47 GMT

Hi @hiwaahmadi8,

Welcome to the EE Community

Were you using a physical SIM or eSIM previously? It does sound like during your setup of the new phone you have setup an eSIM transfer as mentioned. Does any active SIM plan showing in Settings> Mobile data on either phone?

If neither phone does have an active SIM currently the only option will be to get a replacement SIM either by calling us on 07953 966 150 from another phone or visiting your local EE store with valid photo-ID.

Alex