topic Re: RCS texting number incorrect after port in SIM cards & Porting

RCS texting number incorrect after port

armstra101 — Sun, 04 Aug 2024 13:37:25 GMT

Hi,

I have recently moved back to EE and ported my number, which didn't go smoothly but is finally sorted. I can make and receive calls and SMS on my ported number.

The problem is RCS messaging. When I send one they appear to come from a different number, presumably the one that EE had on the SIM card.

I've checked the number in RCS settings and it's using the number provided to me. If I turn RCS off and back on it attempts to connect with the ported (correct) number but after a second it switches to the incorrect number and connects.

How can I fix this? I have a Galaxy S22.

Cheers

Andrew

Re: RCS texting number incorrect after port

Ali_A — Mon, 05 Aug 2024 08:26:00 GMT

Thanks for joining us on Community @armstra101

When you turn it back on does it give you the option to verify your number?

Ali

Re: RCS texting number incorrect after port

armstra101 — Mon, 05 Aug 2024 08:43:13 GMT

Hi,

Yes, it says "Setting up" in red, I click the "verify you number" button to verify the correct number, then it displays the incorrect number in with "Connected" in green.

Andrew

Re: RCS texting number incorrect after port

armstra101 — Mon, 05 Aug 2024 09:17:36 GMT

One potential clue is (having been reading about RCS) is that Google still hasn't verified my new device according to my Google account. I'm still getting "Auto-verification is pending for this device. This may take a while."

Andrew

Re: RCS texting number incorrect after port

Ali_A — Mon, 05 Aug 2024 09:47:35 GMT

It may be worth turning off Auto-verification in your Google settings, and starting the process again. Just be sure to switch your device off and back on between turning the service off and back on.

Re: RCS texting number incorrect after port

armstra101 — Mon, 05 Aug 2024 16:41:06 GMT

Thanks Ali,

Have tried that and the same result.

I've turned off RCS for now as SMS works and I don't use it for much as it is, I'll revisit in a week and if no difference I'll contact Google.

Regardless of the outcome I'll post it here to help anyone else in the same boat

Re: RCS texting number incorrect after port

Ali_A — Tue, 06 Aug 2024 08:59:08 GMT

Thanks very much for coming back to me with the extra details @armstra101

That would be great if you could let us know what happens when you do try again after 1 week 🙂

Ali

Re: RCS texting number incorrect after port

ConfusedMatt — Fri, 16 Aug 2024 07:27:14 GMT

Exact same problem.

Any advice would be helpful.

Re: RCS texting number incorrect after port

Katie_B — Fri, 16 Aug 2024 07:36:45 GMT

Good morning @ConfusedMatt.

Thanks for coming here.

When did your number port complete?

Have you been able to try the advice provided by @Ali_A?

Speak soon,

Katie

Re: RCS texting number incorrect after port

ConfusedMatt — Fri, 16 Aug 2024 07:54:52 GMT

Port was complete yesterday as per message from EE. RCS still is logged in as the number EE issued. Have been through many loops of uninstalling app and turning on and off again.

That is the number EE issued.

Disappointed as I've signed up for 24 months and been provided with a service that isn't good enough.

Re: RCS texting number incorrect after port

Katie_B — Fri, 16 Aug 2024 08:03:33 GMT

Thanks for getting back to me @ConfusedMatt.

Does the correct number show in your phone settings under Phone Number?

Katie

Re: RCS texting number incorrect after port

ConfusedMatt — Fri, 16 Aug 2024 08:06:25 GMT

It's says unknown for that.

I've tried putting mine in but it disappears when I re enter the menu.

Below that, the EE issued number is in a box I can't edit.

Re: RCS texting number incorrect after port

Katie_B — Fri, 16 Aug 2024 08:09:09 GMT

Hi @ConfusedMatt.

Thanks so much for checking.

Have you been able to speak with our technical care team on 150?

Do you have a physical SIM or an eSIM?

Katie

Re: RCS texting number incorrect after port

ConfusedMatt — Fri, 16 Aug 2024 08:11:53 GMT

Physical SIM. I'll review my options and consider terminating my contract. Thanks

Re: RCS texting number incorrect after port

Katie_B — Fri, 16 Aug 2024 08:13:25 GMT

I'm sorry to hear you are thinking of leaving @ConfusedMatt.

Our technical care team will be able to look into this further and get this resolved for you.

Katie

Re: RCS texting number incorrect after port

ConfusedMatt — Fri, 16 Aug 2024 08:17:17 GMT

I've spent an hour trawling through threads on here. It's a known issue.

I wasn't informed of it before my porting of my number.

I'm now struggling to log into my HMRC childcare account.

I'm not in the right frame of mind to speak to a technical support team.

I'm absolutely devastated that the inconvenience caused by EE is having such a huge impact.

The website sign posted me here and now I'm being told to ring someone else.

This isn't good enough.

Re: RCS texting number incorrect after port

Katie_B — Fri, 16 Aug 2024 08:43:10 GMT

I understand coming to the EE Community can be alternative way to get in touch without calling @ConfusedMatt.

Here on the EE Community we have no account access so we are unable to complete a full diagnostics for you.

Do you live near a local EE Store? I would love to help get this resolved for you as soon as possible so you can gain access to your HMRC accounts.

Katie

Re: RCS texting number incorrect after port

ConfusedMatt — Fri, 16 Aug 2024 08:32:57 GMT

I don't find that response or this quality of service at all appropriate.

Thank you.

Re: RCS texting number incorrect after port

Katie_B — Fri, 16 Aug 2024 08:36:32 GMT

Hi @ConfusedMatt.

When you have a moment please check your community inbox.

Katie

Re: RCS texting number incorrect after port

armstra101 — Fri, 16 Aug 2024 10:19:24 GMT

Calling 150 means you get an automated message which checks your home broadband, says there's no problems then hangs up. Not possible to speak to a human.