topic Number Port over from 3 Issues in SIM cards & Porting

Number Port over from 3 Issues

abrag77 — Thu, 09 Jan 2025 16:31:13 GMT

I have this afternoon had my number transferred from 3 over to EE however i now cannot make or receive any call, people calling me go staright to EE voicemail and when I try to dial out I get "You've dialled an incorrect number, please check the number and try again"

No my account is a second line on my wifes account and she is currently on a train so is not with me, when I speak to CS at EE they won;t sepak to me as it isn't my account as the main account holder is my wife. I now have no mobile phone which is absolutely essential for my work!

Can anyone assist? I have restarted the phone several times after the switch confirmation came through to me phone.

Re: Number Port over from 3 Issues

bristolian — Thu, 09 Jan 2025 16:41:46 GMT

As a long-term measure, your wife should be able to set you as an authorised third party to her account - with your own password - and thus allow you to carry out some activity on her behalf. Fault reporting is one of those.

Check whether the inability to call you, only affects particular networks. Specifically, can other EE users call you but not off-net users, or if this affects all callers. Does your correct number show when you make an outbound call?

If you've received the "port-complete" notification and have restarted your phone, then it will likely need CS intervention. Get your wife to call and set you as an authorised third party first.