topic Re: Since ported sim doesn't work in SIM cards & Porting

Since ported sim doesn't work

Mrhops — Tue, 07 Jan 2025 22:24:53 GMT

Since my number ported to ee I've had no service at all. The sim has been replaced but it's still the same problem. I have signal bars but can't call/recieve/ data nothing. If i go to call out to known numbers it says you have dialed an incorrect number. Tech support have reset / refresh ect but now I'm 2 days without my number.

Any ideas as its getting ridiculous now.

Re: Since ported sim doesn't work

bristolian — Tue, 07 Jan 2025 22:29:53 GMT

Unsure whether the "tech support" you mention are just a CS team, or actual network tech support via a fault ticket - appreciate you won't know this.

Either way, you should be pursuing this with CS who should be raising a fault ticket into the networks area. That ticket should not be closed until your issue is resolved.

How were things last left with CS?

Re: Since ported sim doesn't work

Kinkybootz — Tue, 07 Jan 2025 22:37:14 GMT

MrHops, I wouldn't hold your breath. For some reason EE seem to be going down the Swanny as far as I'm concerned. I'd start singing if I were you. EE keep asking me how I think they're doing in the middle of my replying to you. I don't dare answer their pathetic question as I will end up in a Court of Law on a charge of Libel or Defamation of character. Get yourself a long cool drink and read the riot act tomorrow. Don't know how you can resolve this problem other than warning them there is a legal route you can take them down. Let's face it, looks like someone's breached their side of contract.

I'm no legal geek but I smell some pooh being dumped on you ie. buck being passed.

Just wish I could help you.

In my experience, if in doubt give out the word 'LAWYERS' and SHOUT LOUD!!!!

Kinkybootz

Re: Since ported sim doesn't work

Schockwave — Wed, 08 Jan 2025 12:18:01 GMT

@Kinkybootz , no need for such comments, there may be a justified reason for the person to have a problem, you have an issue yourself, but to bombard the forums with your comments, is not helping others.