topic Re: New EE sim still not activated after switching from sky mobile in SIM cards & Porting

New EE sim still not activated after switching from sky mobile

Myaaran — Tue, 07 Jan 2025 08:19:04 GMT

I recently bought a sim only deal online via the EE website and when I put the order through I also gave my PAC code so I could keep my old number. I did this on Friday and now today is Tuesday, I was told it would only take a couple of hours. Can someone explain if I have done this right or not, I’ve followed all the instructions and also competed another number transfer form.

Re: New EE sim still not activated after switching from sky mobile

bristolian — Tue, 07 Jan 2025 08:35:25 GMT

Your new EE SIM will have a temporary number assigned when you first receive it. If a PAC was supplied as part of the order, that will be submitted when you first activate the new SIM onto EE's network.

A port-in date will be set then, usually the following working day. This assumes activation during normal working hours - if during the evening, add an extra working day to these timescales.

Re: New EE sim still not activated after switching from sky mobile

Myaaran — Tue, 07 Jan 2025 08:40:04 GMT

How do I activate the EE sim? I just get “no service” when I put it in my phone. And how would I receive the port in date?

Re: New EE sim still not activated after switching from sky mobile

Ritu_D — Tue, 07 Jan 2025 09:51:59 GMT

Good morning @Myaaran

Welcome to the EE Community.

Is the phone you have put the Sim card in unlocked?

Thanks

Ritu

Re: New EE sim still not activated after switching from sky mobile

Myaaran — Wed, 08 Jan 2025 08:53:56 GMT

Yes phone is unlocked, sky sim has now been turned off and I’ve still got no signal or service with my EE sim. What do I do as I can’t even call anyone to sort it?
I even called yesterday before my service got disconnected and the guy on the phone said it should be activated 12-5pm or from 12am onwards. And still no service

Re: New EE sim still not activated after switching from sky mobile

Ritu_D — Wed, 08 Jan 2025 10:19:45 GMT

Thanks for getting back to me @Myaaran

Would you be able to try your EE Sim card in another phone just to make sure its not the phone. I know you mentioned you cannot call due to your Sky Sim card deactivating, would you be able to pop into an EE store?

Thanks

Ritu