topic Cancelling mobile data SIM in SIM cards & Porting

Cancelling mobile data SIM

Richzev — Fri, 03 Jan 2025 19:49:30 GMT

I have never come across a company as bad as EE in my 59 years - can’t email or chat to them. If you want to cancel you must call them which is what I have been trying to do for several days but nobody ever answers and it’s 1hr, 45 mins wait etc etc . The whole company is a Con as you cannot cancel!!!!!! I will never ever give this company a pound of my money ever again and will ensure my companies business phones never use EE again

Re: Cancelling mobile data SIM

Northerner — Fri, 03 Jan 2025 20:35:09 GMT

Hi @Richzev

Please read here:

https://ee.co.uk/help/profile/leaving-ee/cancel-my-contract-with-ee

Thanks

Re: Cancelling mobile data SIM

Richzev — Fri, 03 Jan 2025 22:20:52 GMT

Hi

This doesn’t help whatsoever - I want to cancel my contract and not change provider as I have a day only SIM. You will see from the link you provided, which content I reviewed weeks ago, you only have one option and that is to call. This is a disgrace and a tactic introduced by many in the communications industry.
Sent from my iPhone

Re: Cancelling mobile data SIM

Peter_W — Sat, 04 Jan 2025 12:00:44 GMT

Hi @Richzev, welcome to the EE Community.

It has always been the case that you need to call to give notice to cancel, and whilst wait times can vary depending on the time of day, I appreciate this is a long time to be waiting to get this sorted out.

Our team are open between 8am and 9pm on weekdays, or 8am and 8pm at the weekend, so I'm confident if you give us another try you'll be able to get through.

Peter

Re: Cancelling mobile data SIM

Lineyoung — Tue, 06 May 2025 15:22:39 GMT

Agree, there support is horrendous, spend 20 min not getting a replacement sim , and now spend 30 min trying to reach them to cancel

Re: Cancelling mobile data SIM

Lineyoung — Tue, 06 May 2025 15:25:07 GMT

I was just fast tracked to a min 20 min que (!) thats a joke? You make it so difficult for people to leave you. I spend 195£ in mobile/month and the service is just rubbish.