topic Re: Lost sim card in SIM cards & Porting

Lost sim card

Tammy97_ — Fri, 03 Jan 2025 04:23:41 GMT

I’m currently travelling Thailand and have lost my SIM card. I’m back in 2 weeks and obviously need it back asap. Is there a way I can order one? I can’t get hold of anyone as it will charge me through the roof and they have no email.

Re: Lost sim card

Chris_B — Fri, 03 Jan 2025 08:26:35 GMT

@Tammy97_ Even if you order a sim it’ll be delivered to your UK billing address. And to do this you’ll have to call customer support. That sim will need to be activated in the UK then someone else will then have to post this to you abroad. EE do not post overseas.

Re: Lost sim card

Michael_D — Fri, 03 Jan 2025 08:52:12 GMT

Hi @Tammy97_

There is the option of going to an EE store with photo ID (either a driving licence or passport) if you are the account holder, when you get back to the UK, and they can activate a SIM for you with your number.

It may be worth giving our team a call to make sure the SIM is blocked though. You can call +44 800 079 8586 through Skype to get through to someone for free.

Michael