topic Switching to EE in SIM cards & Porting

Switching to EE

noonelhilu — Wed, 01 Jan 2025 19:16:27 GMT

Good evening,

I recently switched to EE from another company and kept my phone number. The new SIM card I got had a different number, but my original number still worked. However, now I'm having trouble with iMessage and FaceTime. It seems like these services won't work because my phone number isn't linked to the SIM card in my phone. If anyone has dealt with this issue before, could you please suggest a solution?

Re: Switching to EE

Chris_B — Wed, 01 Jan 2025 19:41:45 GMT

@noonelhilu Turn off iMessage and FaceTime and restart the device. Check your number in settings>app>phone if it shows correctly you can enable iMessage and FaceTime again

if you’re still waiting for your number to port over you’ll have to follow this procedure again once it’s ported over as I message on FaceTime lock on to the number that’s on the SIM card and it doesn’t change when your number is migrated.

Re: Switching to EE

noonelhilu — Sat, 14 Jun 2025 15:16:05 GMT

Thank you so much for your help, I have ordered a new SIM with the same number and now everything works just fine